Grubhub Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 30 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Grubhub.
Grubhub
Customer Care Manager
Manager Average Positive experience Accept offer 3 rounds
Interview process
Recruiter call Onsite
Interview formats
Behavioral Technical
The whole interview process lasted about 6 weeks. GH was really good at keeping in touch via email. I had to go in 3 times to meet people on the care team.
Confirmed questions5 questions
- How do you build trust with your team and colleagues?
- How do you approach difficult conversations?
- Describe your approach to coaching and follow-up.
Grubhub
Customer Care Representative
Entry Average Neutral experience No offer 3 rounds
Interview process
Recruiter call Phone screen Onsite
Interview formats
Behavioral Group Other
I applied online and then got a call for a phone interview. A week later, I had an in-person interview where we did a game, they talked about the company and mentioned working holidays. They also had bad snacks. After that, we had individual interviews and they seemed interested. Three days later, I was told I was qualified but not hired. I don't get why. Based on reviews, I guess I missed out on a bad situation.
Confirmed questions1 question
- What's your favorite food?
Grubhub
Customer Experience Specialist
Entry Average Positive experience Accept offer 3 rounds
Interview process
Recruiter call Group Onsite Offer
Interview formats
Behavioral Presentation Group
It started with a phone interview, then an in-person interview, and then I got the offer! Definitely do a lot of research on the company. The final interview with 2 managers was super short, like 20 minutes, because they were interviewing like 15-20 people after a group info presentation. They can totally tell if you're just winging it and didn't really prep.
Confirmed questions2 questions
- Behavioral questions and motivation for applying
- Why are you interested in working with us?
Grubhub Customer Support Representative Interview Questions
Quoted word for word from Grubhub interview reports.
“If you could be a superhero, who would it be?”
Read reports →“If you could be any superhero, who would it be?”
Read reports →“What's your favorite place in Chicago?”
Read reports →“What would you serve if we came over for dinner at your house?”
Read reports →“What would you cook if you had to make a meal for them?”
Read report →“What superpower would you choose if you could have one?”
Read report →“What strategies can you use to deliver excellent customer service when communication is solely over the phone?”
Read report →“How do you build trust with your team and colleagues?”
Read report →“How do you approach difficult conversations?”
Read report →Formats, difficulty and experience
Across all 30 Grubhub interview reports.