Greggs Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 20 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Greggs.
Greggs
Customer Service Representative
Entry Average Positive experience Accept offer 3 rounds
Interview process
Recruiter call Phone screen Onsite
Interview formats
Behavioral Technical
This was a customer service role interview. It had some generic questions like asking about strengths, weaknesses, and why you want to work for the company. They also asked about teamwork and favourite pastries. One question was about the day-to-day job.
Confirmed questions7 questions
- Can you describe your ideal workday in this role at Greggs?
- What are your perceived strengths?
- What is a weakness you possess?
Greggs
Customer Service Representative
Entry Easy Positive experience Accept offer 2 rounds
Interview process
Recruiter call Phone screen
Interview formats
Behavioral Other
It was a pretty easy interview, they asked some basic questions that were easy to answer. I did have to say what my favorite Greggs item was, which I found a bit awkward, but that was the only time I had trouble explaining why I liked a sausage roll.
Confirmed questions3 questions
- Can you share an instance where you provided excellent customer service?
- What's your go-to item from Greggs?
- Describe your reasons for enjoying a sausage roll.
Greggs
Customer Service Representative
Entry Average Negative experience No offer 1 round
Interview process
Recruiter call
Interview formats
Behavioral
The interviewer was late and asked questions that didn't seem related to the job. They didn't appear to be looking to hire anyone. It was a face-to-face meeting that lasted about 15 minutes. I wore a shirt and trousers without a tie.
Confirmed questions1 question
- What makes you want this job?
Greggs Customer Support Representative Interview Questions
Quoted word for word from Greggs interview reports.
“Which Greggs pastry is your favorite?”
Read reports →“What's your go-to item from Greggs?”
Read reports →“Describe your reasons for enjoying a sausage roll.”
Read reports →“What's the procedure if you arrive late for your scheduled shift?”
Read reports →“Tell me what you know about Greggs.”
Read report →“What is your knowledge about Greggs?”
Read report →“When can you start if you get this job?”
Read report →“Do you have any ideas on how to minimize waste within the store?”
Read report →“What is a weakness you possess?”
Read report →Formats, difficulty and experience
Across all 20 Greggs interview reports.