Great American Insurance Group Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 7 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Great American Insurance Group.
Great American Insurance Group
Customer Service Representative
Senior Easy Positive experience No offer 1 round
Interview process
Recruiter call Technical screen Onsite
Interview formats
Behavioral Technical
The interview process was smooth. I interviewed with three management employees in the annuities department. The interview lasted for about an hour and they were wonderful and thorough in answering all of my questions. This position was for a document processing role. I felt at ease, not nervous within this group of interviewers. It was one of the best interviews I've experienced thus far.
Confirmed questions2 questions
- Can you tell me about your greatest strength?
- What are your long-term career aspirations?
Great American Insurance Group
Customer Service Representative
Entry Easy Negative experience No offer 3 rounds
Interview process
Recruiter call Phone screen Onsite
Interview formats
Behavioral Technical
The interview started with a phone call from the supervisor of the team. Then, I had another call with an experienced member of the team. Finally, there was a skype call with a manager of the company.
Confirmed questions8 questions
- Can you tell me about your experience in customer service?
- What motivated you to apply for this position?
- How do you approach resolving issues with challenging customers?
Great American Insurance Group
Customer Service Specialist
Mid Difficult Negative experience Accept offer 1 round
Interview process
Recruiter call Onsite
Interview formats
Behavioral Other
I had a two-hour interview where I shadowed someone and then chatted with the hiring manager and team manager. They asked a lot about my past work experiences. The managers were really nice and welcoming, which made me feel comfortable.
Confirmed questions2 questions
- Can you walk me through your resume and experience?
- Tell me about specific situations you encountered in your previous jobs.
Great American Insurance Group Customer Support Representative Interview Questions
Quoted word for word from Great American Insurance Group interview reports.
“Do you have any inquiries for us at this point?”
Read reports →“What constitutes a "good job" in your opinion?”
Read reports →“What is your method for addressing customer grievances?”
Read reports →“What makes you a good candidate for Great American?”
Read reports →“Can you share an instance where you failed to meet a deadline and what happened as a consequence?”
Read report →“How do you approach resolving issues with challenging customers?”
Read report →“Tell me about a time you experienced stress.”
Read report →“What strategies do you employ to manage pressure or stressful scenarios?”
Read report →“Tell me about your greatest achievement.”
Read report →Formats, difficulty and experience
Across all 7 Great American Insurance Group interview reports.