Goosehead Insurance Customer Support Representative Interview Questions
& Process

An HR rep first rang me up on the phone. She was super nice and we set up a phone interview for the next day. After that, she told me she wanted me to have another phone interview with her coworker, which was set for a few days later. Following that interview, they let me know they wanted me to come in for a final round of interviews. This final round went on for a few hours. It started with breakfast and meeting some folks who are currently doing the job I applied for. Then, we got a tour of the place. After that, there was a presentation giving us more info about the company. We then interviewed with three different higher-ups and got to shadow someone in the role. The whole thing wrapped up with a goody bag. They even gave me a stipend for driving in from out of town. It was smooth and made the company look even better.

A recruiter hit me up on LinkedIn, then they called and gave a quick rundown of the company and role and asked if I was still interested. Then, we had a short phone chat about my past jobs and skills. If that went well, I had to fill out an application and sign an NDA. After that, there was a company presentation where they talked about benefits and perks, trying to sell me on the job even though I applied. Then, I had two webcam interviews. The interviewers were nice, but they stressed that the job is fast-paced with unpredictable hours. They got straight to business, asking about my reasons for leaving and general 'Tell me a time when' questions.

The day before, the corporate recruiter prepped me for the interview with potential questions and shared a Ted talk on Grit to get me in the right mindset. The interviews were held virtually via Microsoft Teams. We started with an hour-long presentation about the company, which I enjoyed, and it also gave more details about the role. I then interviewed with two service managers in my office. The questions were professional and thoughtful. A key challenge is maintaining energy during a virtual interview, as it's tough to read the room.