Gong Customer Success Manager Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 21 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Gong.
Gong
Partner Success Manager
Mid Average Positive experience Accept offer 5 rounds
Interview process
Recruiter call Phone screen Technical screen
Interview formats
Behavioral Technical
The interview process was pretty straightforward and moved super fast. I had two initial chats, then a round of three interviews. These three interviews included people who would be my peers and my hiring manager, which was great for getting a feel for the team and the company culture. Honestly, the best part was how responsive and helpful the recruiter, Austin King, was. He made it the best interview experience I've ever had.
Confirmed questions2 questions
- How would you help scale partners rapidly, and are you aware that the partnership strategy is being developed concurrently?
- What actions would you take to accelerate partner growth, and do you realize that we're developing our partnership strategy on the fly?
Gong
Customer Success Manager
Senior Average Positive experience Decline offer 5 rounds
Interview process
Recruiter call Phone screen Presentation Background check Offer
Interview formats
Behavioral Presentation Other
It began with a call from the internal recruiter, then a chat with the VP who is the hiring manager. After that, there was a panel presentation about a QB with some team members, followed by discussions with C-suite folks. Finally, a couple of reference checks were done. The recruiters were great communicators throughout and were able to adjust the schedule when needed. The VP even made himself available for unscheduled calls if I had any questions I was still thinking about. It was a really good experience overall.
Confirmed questions1 question
- Could you share an instance where you had to change your approach to resolve a customer problem?
Gong
Customer Success Manager
Mid Difficult Negative experience No offer 5 rounds
Interview process
Recruiter call Technical screen Presentation Panel Offer
Interview formats
Behavioral Presentation Technical
The interview process was pretty standard for a CS role, except for this ridiculous presentation part at the end. It was for a strategic CSM job, but they wanted me to present Gong and do role-playing questions about it. I tried to research as much as I could, but it's just impossible and dumb to ask candidates to role play a strategic position when they don't know your product. Unless you expect people to study for hours for free, there's no way anyone can be strategic without using the product. They rejected me because they wanted someone more strategic. I don't respect companies that expect you to be product experts and spend hours on presentations for free. Also, the recruiter said the hiring manager commented on my back posture not being straight enough. Like, really? Maybe they should Venmo me money for an ergonomic chair. My chair and posture aren't great, but how do they know I don't have scoliosis or other back issues? Totally inappropriate.
Confirmed questions3 questions
- Standard hiring manager interview.
- Panel interview.
- QBR presentation.
Gong Customer Success Manager Interview Questions
Quoted word for word from Gong interview reports.
“What makes you interested in Gong?”
Read reports →“How do you measure customer success?”
Read reports →“How would you solve for churn?”
Read reports →“What is the number of accounts you manage?”
Read reports →“What is the ARR you manage?”
Read report →“How would you help scale partners rapidly, and are you aware that the partnership strategy is being developed concurrently?”
Read report →“Which teams have you managed in the past?”
Read report →“What actions would you take to accelerate partner growth, and do you realize that we're developing our partnership strategy on the fly?”
Read report →“What is it about working at Gong that excites you?”
Read report →Formats, difficulty and experience
Across all 21 Gong interview reports.