Gong Cha Retail Associate Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 27 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Gong Cha.
Gong Cha
Barista
Entry Easy Positive experience Accept offer 2 rounds
Interview process
Recruiter call Onsite Presentation
Interview formats
Behavioral Other
I saw the store hiring sign in the window and applied online. Since I didn't hear back after a couple of weeks, I called to set up an in-person meeting at the store to talk about the day-to-day tasks and for the interview. My first training happened the same day as the interview. Before I started preparing drinks, they asked me some questions and showed me how to prepare things.
Confirmed questions2 questions
- What makes you want to join our team?
- Can you tell me a little bit about yourself?
Gong Cha
Barista
Entry Easy Positive experience Accept offer 2 rounds
Interview process
Recruiter call Technical screen
Interview formats
Behavioral Technical
They asked about my availability and how I handle being self-sufficient as a worker, especially when it gets busy. The manager was very open to answering my questions about the store right away. They also asked "Why Gong Cha specifically?" which is a good question to think about before your interview.
Confirmed questions1 question
- What makes you want to work at Gong Cha in particular?
Gong Cha
Barista
Entry Easy Neutral experience Accept offer 1 round
Interview process
Recruiter call
Interview formats
Behavioral
The boba shop interview was pretty simple. They mostly asked about customer service, when I'm available, and if I had worked anywhere before. We talked about dealing with busy times and what to do if a customer was being difficult. It was a pretty chill chat, not super formal. They seemed more focused on if I had a good attitude and was ready to learn, rather than specific skills. Basically, they wanted to see if I'd fit in with the team and the shop's vibe.
Confirmed questions1 question
- What's your approach to dealing with a customer who's upset about their drink?
Gong Cha Retail Associate Interview Questions
Quoted word for word from Gong Cha interview reports.
“What are the tea recipes I gave you to memorize?”
Read reports →“What makes you want to join Gong Cha”
Read reports →“What hours can you work?”
Read reports →“What do you enjoy doing in your free time?”
Read reports →“What's your approach to dealing with a customer who's upset about their drink?”
Read report →“Did you complete the SOP test?”
Read report →“What would you do if a customer complained about something?”
Read report →“What kind of employment are you looking for?”
Read report →“What are your availability for the next few months?”
Read report →Formats, difficulty and experience
Across all 27 Gong Cha interview reports.