GOL Linhas Aéreas Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 16 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at GOL Linhas Aéreas.
GOL Linhas Aéreas
Atendimento
Entry Easy Negative experience No offer 1 round
Interview process
Recruiter call
Interview formats
Behavioral
Infelizmente já passei em todos os processos a meses e nunca fui chamado para entrevista com gerente ou presencial ou online... Nem uma Mens a usando se passou se não foi aprovado para o cargo, sendo que o cargo ficou aberto meses e minha avaliação está lá incompleta ainda devido que nunca fui chamado.
Confirmed questions1 question
- Were you available for flexible hours?
GOL Linhas Aéreas
Agente De Atendimento
Entry Average Positive experience Accept offer 3 rounds
Interview process
Recruiter call Group Presentation
Interview formats
Behavioral Group Presentation
They ask you to bring an item that identifies you and explain why. They also assess conflict resolution skills through other dynamics. It's straightforward, but you need to be confident and very careful about what you say.
Confirmed questions3 questions
- Bring an object that represents you and explain why.
- Tell us about your career plan.
- Do you have any language skills? (This is a plus, but not required).
GOL Linhas Aéreas
Atendente
Entry Average Positive experience No offer 4 rounds
Interview process
Recruiter call Take home Group Presentation
Interview formats
Behavioral Technical Group Presentation
First, the company was presented, then we introduced ourselves, where we said our name, address, and experiences. We did a small test with approximately 30 questions (Portuguese, logical reasoning, and math). After that, there was a dynamic activity with one person where we had to present solutions for a passenger having difficulty boarding.
Confirmed questions1 question
- What did this object represent to you
GOL Linhas Aéreas Customer Support Representative Interview Questions
Quoted word for word from GOL Linhas Aéreas interview reports.
“What are the states and capitals of Brazil?”
Read reports →“What did this object represent to you”
Read reports →“What are your future expectations at Gol?”
Read reports →“Are you a local resident near the job location?”
Read reports →“What is your motivation for seeking employment at the airport?”
Read report →“Do you have any language skills? (This is a plus, but not required).”
Read report →“Were you available for flexible hours?”
Read report →“Were you asked if you would like to be in a different role X instead of this one for which you applied, because your resume went beyond it?”
Read report →“Describe challenging customer service situations you've faced.”
Read report →Formats, difficulty and experience
Across all 16 GOL Linhas Aéreas interview reports.