GoCardless Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 5 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at GoCardless.
GoCardless
Customer Support Representative
Entry Average Positive experience No offer 3 rounds
Interview process
Recruiter call Onsite Onsite
Interview formats
Behavioral Technical
First, there was an easy quick phone interview that lasted about 20 minutes. Second, an in-house office interview that took about 45 minutes, which included an office tour and more details about the position, plus some mock phone calls. Third, another in-house office interview where we went through some training cases.
Confirmed questions6 questions
- Can you tell me a little about yourself?
- What makes you want to join our company?
- What led you to pursue a role in customer service support?
GoCardless
Customer Experience Specialist
Entry Difficult Negative experience No offer 5 rounds
Interview process
Recruiter call Phone screen Technical screen Onsite Panel
Interview formats
Technical Behavioral
5 part hiring process for very low pay. The company has unrealistic expectations and a very long, complicated interview process. First - Intro with Recruiter/talent aq Second - 1:1 with Hiring Manager/Team Lead Third - 45 minute live test over zoom Fourth - Values interview with several team members Fifth - Final panel interview with manager and team members Pay range offered was $45k-$50k for over a month long process of interviewing and the demand of the role should be matched with more appropriate compensation. I did not proceed with the next steps and additional interviews because of this. This is a payments company not Google or Facebook.
Confirmed questions1 question
- What is your knowledge of APIs and technical concepts?
GoCardless
Customer Support Representative
Entry Easy Positive experience Accept offer 3 rounds
Interview process
Recruiter call Technical screen Take home Offer
Interview formats
Behavioral Technical
The process was pretty straightforward. I went to their office, and the manager asked some good questions to check my experience. Then I did a 30-minute practical exercise. I really liked the manager, sigi, he's a lovely guy. I got an offer in less than an hour.
Confirmed questions3 questions
- Could you tell me about your experience in client-facing roles?
- What tools have you used in previous positions?
- How do you feel about working over the phone?
GoCardless Customer Support Representative Interview Questions
Quoted word for word from GoCardless interview reports.
“What does customer service mean to you?”
Read reports →“In your opinion, what is the most crucial element of customer service?”
Read reports →“What's a piece of constructive feedback you've found particularly helpful?”
Read reports →“How do you feel about working over the phone?”
Read reports →“Can you share an instance where you assisted a customer and it felt really rewarding?”
Read report →“What is your knowledge of APIs and technical concepts?”
Read report →“What makes you want to join our company?”
Read report →“What led you to pursue a role in customer service support?”
Read report →“Can you share an experience of dealing with a challenging client or coworker?”
Read report →Formats, difficulty and experience
Across all 5 GoCardless interview reports.