Global Response Customer Support Representative Interview Questions
& Process

I applied online and then they set up a time for me to come in. The time they give you doesn't really matter because the whole thing takes like 2-3 hours, mine was actually over 3 hours. It's like a cattle call, similar to other call center interviews I've done. You go in, they ask for your name, number, the job you're applying for, and where you heard about it. Then you get an application and go to the testing/waiting room. You get extra papers with the application for the specific job. Since I was applying for CSR, I had to do a written test on spelling and grammar, and also answer two scenarios about how I'd respond to customer complaints via email. The spelling and grammar stuff was pretty easy, like 3rd grade level. After that, you turn in the packet and go to a computer to do a practice typing test and then a timed 3-minute typing test. Once that's done, you submit your background info on the same computer and then go sit at a different table. I waited there for what felt like over an hour because it was really crowded. I finally got called back for the actual interview, which was super short, like less than 5 minutes. They just asked why I wanted to work there, about my customer service experience, a quick employment overview, and to confirm my availability. Then I had to wait again in the testing area. About ten minutes later, the same person from the interview asked if I was okay working 9-5:30 for training. I said yes, and she told me to wait a bit longer for someone else. A few minutes later, a guy who handles a big account came and we talked in his office. Turns out, after seeing my work history and admin experience, they wanted to offer me an admin job instead of the CSR role. I didn't even know they had openings for that, and I wouldn't have to be on the phones at all. We had a really good conversation, and he said they need people like me and gave me a verbal offer. After that, I met with HR to do the background check authorization and they told me when training would start. It's a two-week training period before I get my shift, and I requested 8:30-5:00 to pick up my kid. They said they'd call me after the background check. Overall, the beginning of the process was a bit overwhelming with so many people and the staff was a bit rushed, but they were still polite. As I went through more stages, the staff became nicer. The pay isn't great and I'm not a huge fan of how they handle applications, testing, and interviews, but it seems like a way to filter out applicants quickly.

I got there early because I figured the hiring center would be packed. It ended up taking about 3 hours. First, I had to fill out the main application, which had a spelling, grammar, and writing test included. After that, I did a typing test and filled out the background check forms. Lastly, I spoke with a few different account managers for interviews since they wanted to make sure the job would fit my schedule.

The process was long. You need to apply at the location. First, they give you a paper application with spelling questions and some questions about how you'd respond to certain emails. Then, you take a typing test and answer a few more questions on a computer. After that, you have a first interview where they review your scores. If you pass that, you move on to another interview with an account manager.