Global Custom Commerce Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 6 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Global Custom Commerce.
Global Custom Commerce
Customer Service Representative
Entry Average Positive experience Accept offer 3 rounds
Interview process
Recruiter call Onsite Panel Presentation Background check Offer
Interview formats
Behavioral Presentation
The first interview involved a tour of the office, which was really impressive with its structure and culture. I then spoke with an HR rep, who was great, followed by a manager, and later two employees in the role. The manager made it feel conversational, which put me at ease. The employees were friendly and down-to-earth, making me feel comfortable. The final interview was with the director of Customer Service. This one made me a bit nervous, but she was nice and straightforward, wanting to understand me and my motivation for wanting to work there. It was a wonderful and the best recruiting experience I've ever had.
Confirmed questions1 question
- Tell me about a time you had a customer who wouldn't budge and decided not to work with you. How did you handle it?
Global Custom Commerce
Customer Service Representative
Entry Average Positive experience No offer 2 rounds
Interview process
Recruiter call Phone screen
Interview formats
Behavioral Technical
I applied for a customer service role, but during the interview with Allen, who was really nice, they decided to interview me for sales instead because of my scores. He explained it was a better opportunity, so even though I originally applied for customer service, I went through the sales interview. I didn't get the sales position, but I'm still really hopeful about getting a customer service role. I have excellent customer service skills and would love to be part of the team if they give me the chance.
Confirmed questions1 question
- Can you describe your experience in sales?
Global Custom Commerce
Customer Service Representative
Entry Difficult Neutral experience Accept offer 3 rounds
Interview process
Recruiter call Onsite Panel
Interview formats
Behavioral
It was a long process. I had to go into the office several times for interviews with different people and panels. It wasn't terrible, but by the end, I was definitely ready for it to be done!
Confirmed questions1 question
- What are your long-term career aspirations over the next five years?
Global Custom Commerce Customer Support Representative Interview Questions
Quoted word for word from Global Custom Commerce interview reports.
“How do you structure your answers using the STAR format?”
Read reports →“Can you provide an example using the STAR method?”
Read reports →“What are your long-term career aspirations over the next five years?”
Read reports →“Can you do a call scenario with little to no structure of what they were looking for?”
Read reports →“Tell me about a time you had a customer who wouldn't budge and decided not to work with you. How did you handle it?”
Read report →“Walk me through a situation using the STAR format.”
Read report →“Tell me about a time you used the STAR method to answer a question.”
Read report →“Can you share an experience that fits the STAR format?”
Read report →“Can you describe your experience in sales?”
Read report →Formats, difficulty and experience
Across all 6 Global Custom Commerce interview reports.