GLL Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 7 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at GLL.
GLL
Customer Service Associate
Entry Easy Neutral experience Accept offer 1 round
Interview process
Recruiter call Onsite
Interview formats
Behavioral
It was a very casual interview. They asked the usual interview questions. At the time, they were using Legend software. I interviewed at one branch and ended up working at another. The interviewers were straightforward. It was also a really short interview.
Confirmed questions1 question
- Do you have prior experience with Legend software?
GLL
Customer Service Representative
Entry Easy Positive experience Accept offer 1 round
Interview process
Recruiter call Panel Offer
Interview formats
Behavioral Technical
The interview process was very straightforward. It was carried out by 2 managers of the company. They were very chatty and relaxed, they made me feel completely comfortable and at ease. They asked about 6 questions in relation to the role and the company and then asked about my own flexibility. Nothing to difficult, just do research on the company
Confirmed questions4 questions
- What is your understanding of GLL?
- Could you describe how you would manage customer complaints?
- Which of your skills and qualities make you a good fit for this position?
GLL
Customer Service Associate
Entry Easy Positive experience Accept offer 3 rounds
Interview process
Recruiter call Onsite Take home
Interview formats
Behavioral Technical
after submitting an online application, I had a one-on-one interview, then a tour of the office, and met with the manager. If I passed that, I had a 1-day intensive learning session to learn about the role, software, and how the organization behaves.
Confirmed questions1 question
- Tell me about a situation where you had to prioritize your work over your supervisor's.
GLL Customer Support Representative Interview Questions
Quoted word for word from GLL interview reports.
“How would you go about recording footfall?”
Read reports →“Could you tell me about the 4 pillars?”
Read reports →“What information do you have about GLL?”
Read reports →“What is your understanding of GLL?”
Read reports →“What's your understanding of equal opportunities?”
Read report →“Do you have prior experience with Legend software?”
Read report →“Could you describe how you would manage customer complaints?”
Read report →“Can you share an example of a time you provided excellent customer service and explain why you felt it was outstanding?”
Read report →“Which IT systems have you used before?”
Read report →Formats, difficulty and experience
Across all 7 GLL interview reports.