GLL Customer Support Consultant Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 8 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at GLL.
GLL
Customer Service Advisor
Entry Average Positive experience Accept offer 1 round
Interview process
Recruiter call
Interview formats
Behavioral
I had a chat with the general manager and the supervisor for the front of house area, and it was pretty chill. It lasted about 30 to 45 minutes. They asked me to talk about myself and what I've done before, how my background and skills fit with what they're looking for, and what I know about the company.
Confirmed questions1 question
- What do you know about GLL?
GLL
Customer Service Advisor
Entry Easy Positive experience Decline offer 2 rounds
Interview process
Recruiter call Group Panel
Interview formats
Group Behavioral
I applied online. Then I was invited to a recruitment day, which was meant to go from 9am to 5pm. This was at a different leisure centre to the one I originally applied for. There were a bunch of other candidates there too, and some had applied for different jobs or locations, so it wasn't like we were all directly competing against each other. The day was split into two main parts: first, there was a group task designed to see how we think and get a better sense of who we are. After that, we had individual interviews. It's worth noting that this job involves sales, where you're expected to go out on the street and find potential customers, which wasn't really clear from the job description.
Confirmed questions4 questions
- Can you tell me a bit about yourself?
- What information do you have on GLL?
- Describe a situation where you assisted a customer.
GLL
Customer Service Advisor
Entry Average Negative experience No offer 2 rounds
Interview process
Group Presentation Recruiter call
Interview formats
Group Behavioral
The interview started an hour late. They told us it would be an 'X Factor' style interview. We were separated into a yes or no group at the end, and people could watch us get told no. After telling us no, a few of us got a 5-minute chance to interview because the interviewers felt they didn't get to know us. I was told I was 'lazy' with no explanation, and that if I applied for another branch, I'd probably get it, but I'm not good enough for this specific center.
Confirmed questions1 question
- If you were an animal, which one would you choose to be?
GLL Customer Support Consultant Interview Questions
Quoted word for word from GLL interview reports.
“If you were an animal, which one would you choose to be?”
Read reports →“What is the importance of diversity and equal opportunities?”
Read reports →“What information do you have on GLL?”
Read reports →“What do you know about GLL?”
Read reports →“Can you describe the facilities we have?”
Read report →“There is a queue of customers at reception and the phone is ringing, but there is no one else to help. How would you handle this?”
Read report →“What are your thoughts on the booklet questions?”
Read report →“What do you know about the services we offer?”
Read report →“Describe a situation where you assisted a customer.”
Read report →Formats, difficulty and experience
Across all 8 GLL interview reports.