Giant Eagle Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 5 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Giant Eagle.
Giant Eagle
Customer Service Representative
Entry Difficult Negative experience No offer 2 rounds
Interview process
Recruiter call Onsite Phone screen
Interview formats
Behavioral Technical
I filled out an application on their website, which I found through Indeed. Then I got a call to schedule a one-and-a-half-hour interview with a supervisor. It's kinda wild that it's 1.5 hours for an hourly job, but whatever. After that, I did a long video interview.
Confirmed questions8 questions
- Regarding the 100% availability requirement, are you okay with learning your rotating shifts (mornings, evenings, splits, rotating weekends) on Wednesdays for the next week, with no ability to request specific times?
- Are you comfortable with the policy of requesting time off 30 days in advance, understanding it's just a request with no guarantees?
- Are you okay with the mandatory overtime, which has been ongoing for two years and ranges from 2 to 8 hours weekly, with no option to decline?
Giant Eagle
Customer Service Representative
Entry Easy Positive experience Accept offer 1 round
Interview process
Recruiter call Background check Offer
Interview formats
Behavioral Other
It was a thorough but easy interview process! There were basic questions, including questions about leadership and customer service. I had to sign a lot of paperwork to get the position. They also asked basic HR questions about how you are doing and how you would handle different things.
Confirmed questions4 questions
- Tell me about a time you showed leadership.
- How would you handle a customer service situation?
- What are your thoughts on basic HR matters?
Giant Eagle
Customer Service Representative
Entry Average Positive experience Accept offer 5 rounds
Interview process
Take home Phone screen Onsite Onsite Offer
Interview formats
Behavioral Behavioral
So first I had to do this online questionnaire thing, then I got a call and they asked me some quick questions. After that, I went in for one interview, and then another interview, and then they offered me the job right then and there.
Confirmed questions1 question
- What motivates your job search?
Giant Eagle Customer Support Representative Interview Questions
Quoted word for word from Giant Eagle interview reports.
“Is the pay of $16 per hour acceptable to you?”
Read reports →“Do you have reliable transportation to get to a Giant Eagle to work if your home internet or power fails?”
Read reports →“Are you aware they initially planned to hire 5 people but might hire more due to staff leaving?”
Read reports →“Do you meet the requirements of having the fastest internet, a laptop, and not being a primary caregiver at home?”
Read reports →“Are you comfortable with the policy of requesting time off 30 days in advance, understanding it's just a request with no guarantees?”
Read report →“Are you okay with the mandatory overtime, which has been ongoing for two years and ranges from 2 to 8 hours weekly, with no option to decline?”
Read report →“Regarding the 100% availability requirement, are you okay with learning your rotating shifts (mornings, evenings, splits, rotating weekends) on Wednesdays for the next week, with no ability to request specific times?”
Read report →“Are you okay with the expectation of close performance monitoring via weekly, monthly, and quarterly productivity reports?”
Read report →“Are you prepared to offer exceptional service while also needing to input data and type during calls so you're immediately ready for the next one, even if it impacts your focus on the customer?”
Read report →Formats, difficulty and experience
Across all 5 Giant Eagle interview reports.