Georgia Power Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 6 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Georgia Power.
Georgia Power
Customer Service Representative
Entry Average Positive experience Accept offer 1 round
Interview process
Recruiter call Phone screen
Interview formats
Behavioral Technical
So the interview process was a 2 person interview, in which they gave scenario type questions. Then they asked what was my process in solving those issues. I would suggest you practice thinking of scenarios you have to solve complex problems.
Confirmed questions1 question
- Can you share an instance where you had to manage a challenging customer, and describe how you successfully persuaded them to understand your perspective?
Georgia Power
Customer Service Representative
Entry Difficult Positive experience Accept offer 4 rounds
Interview process
Recruiter call Technical screen Phone screen Panel Background check Offer
Interview formats
Technical Behavioral
It takes a while. First you apply, then they will call or email you to come in for a Customer Service Rep test, after or if the test is passed you are called for a phone interview. After the phone interview if still impressed they will set up a panel interview. They will evaluate and should call within a couple weeks. The whole process took me about 3 months. I applied in February and didn't get a interview until May. So do not get upset or think they forgot about you because they did not. Just have confidence and sell yourself well. They are a big company and they want to make the right decision.
Confirmed questions1 question
- Why do you want to work for Georgia Power?
Georgia Power
Customer Service Representative
Entry Difficult Positive experience Accept offer 5 rounds
Interview process
Recruiter call Take home Phone screen Panel Offer
Interview formats
Technical Behavioral
I put in my application back in November 2012, and they got back to me by email in August 2013. I had to go downtown Atlanta for a test that lasted 3 hours, and some parts were pretty tough. I wasn't sure if I'd make it, but I passed. Then they sent me another test to do at home, which I also passed. After that, they set up a phone interview for me. About two weeks later, I had to do a panel review with the company. It was kinda nerve-wracking to have so many people evaluating me at once, but I felt it went okay. It was very professional, and they told me someone from corporate would call within 3-5 days to say if I got the job. It's only been a day so far. Fingers crossed!!
Confirmed questions1 question
- What makes you the best candidate for this job and better than the other candidates?
Georgia Power Customer Support Representative Interview Questions
Quoted word for word from Georgia Power interview reports.
“What are the components of a team?”
Read reports →“When you're stressed, how do you decide what to do first?”
Read reports →“What is your understanding of safety at the workplace?”
Read reports →“What do you do to remain composed when things get hectic?”
Read reports →“How do you cope with significant work-related stress?”
Read report →“How do you maintain safety practices in your job?”
Read report →“What's your approach to dealing with an upset customer?”
Read report →“Tell me about a time you dealt with a lot of stress at work.”
Read report →“What makes you the best candidate for this job and better than the other candidates?”
Read report →Formats, difficulty and experience
Across all 6 Georgia Power interview reports.