Genworth Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 18 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Genworth.
Genworth
Customer Service Representative
Mid Easy Positive experience No offer 1 round
Interview process
Recruiter call Technical screen
Interview formats
Behavioral Technical
I got sent a link for a virtual interview. It had 6 questions in total, each on its own screen. They gave me 2-3 minutes to answer each one and I got one chance to retake an answer if I didn't like my first one or if something happened while recording. Super easy to relax.
Confirmed questions1 question
- Can you share some general questions about your past employment situations and why you are interested in working for Genworth?
Genworth
Customer Service Representative
Senior Easy Positive experience Accept offer 2 rounds
Interview process
Recruiter call Panel Offer
Interview formats
Behavioral Presentation
The interview process was really fast and easy. They gave me the offer exactly one week after my interview. First, I did a Hirevue interview, and then I met with three managers from different teams.
Confirmed questions1 question
- Be ready for STAR behavioral questions.
Genworth
Customer Service Representative
Entry Difficult Neutral experience Accept offer 3 rounds
Interview process
Recruiter call Group Panel Offer
Interview formats
Behavioral
I submitted my resume online and a few days later, an HR person contacted me for a screening call where they asked things like my birthdate and salary needs. A week after that, an interview was set up for Saturday. It was a group interview with about 4 people on the panel. One person asked all the questions while the others took notes. They asked a lot of behavioral questions. I got to ask my questions at the end. I got a call on Tuesday and was offered the job.
Confirmed questions1 question
- Have you ever had issues getting along with coworkers?
Genworth Customer Support Representative Interview Questions
Quoted word for word from Genworth interview reports.
“Tell me what you know about Gentworth.”
Read reports →“What is your definition of customer service?”
Read reports →“What are the details regarding the working hours?”
Read reports →“What is your earliest availability to start?”
Read reports →“What are your reasons for wanting to join Genworth Financial?”
Read report →“Could you elaborate on your understanding of customer experience?”
Read report →“Can you tell me about your customer service and claims experience?”
Read report →“Have you ever had issues getting along with coworkers?”
Read report →“What are your five-year career aspirations?”
Read report →Formats, difficulty and experience
Across all 18 Genworth interview reports.