Genpact Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 79 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Genpact.
Genpact
Customer Service Representative
Entry Average Positive experience Accept offer 1 round
Interview process
Recruiter call
Interview formats
Behavioral
The interview process was short and sweet. For freshers, it was about 5 minutes. For experienced candidates, it took around 30 minutes, but it wasn't tough at all, mostly just asking about your previous roles. For freshers, they asked about any internships or freelance work you might have done.
Confirmed questions3 questions
- Could you tell me your current location?
- What were your responsibilities in your past roles?
- Can you describe any internship or freelance experience you have?
Genpact
Customer Service Representative
Entry Average Positive experience Accept offer 2 rounds
Interview process
Recruiter call Phone screen
Interview formats
Behavioral
I submitted my application online, and the recruitment team reached out via email in about 2–3 days. They were pretty fast to reply and gave me clear steps for everything. The first interview was a phone call with HR. The recruiter was nice and asked general questions about my work history, when I could start, and what pay I was looking for. It felt more like chatting than a formal interview.
Confirmed questions1 question
- What prompted your departure from your former employer?
Genpact
Customer Service Representative
Entry Difficult Negative experience No offer 3 rounds
Interview process
Recruiter call Take home Technical screen Onsite Offer
Interview formats
Behavioral Technical
The hiring process started well. I passed the initial interview and assessment and was endorsed for the final interview. I had my last interview via Zoom, and the interviewer congratulated me, saying I made it through. I was advised to wait for an email from the HR team (Email about the offer) the following day, and to my surprise, I haven't received any feedback from them until now. It has been 4 days already. I followed up via email and no one replied. I tried to send a text message to the recruiter from Genpact, but they did not answer my texts and calls. I don't find it professional to leave candidates hanging. It's not hard to say we pass or we fail.
Confirmed questions1 question
- Given your industry experience, what advice would you offer to someone new to the field?
Genpact Customer Support Representative Interview Questions
Quoted word for word from Genpact interview reports.
“How long will it take to hear back after the final interview?”
Read reports →“What is your mode of transportation from home to Genpact?”
Read reports →“What are your opinions on the provided social politics paragraph?”
Read reports →“How would someone else describe you if they were looking at you?”
Read reports →“What can you tell me about the services offered by Genpact?”
Read report →“What kind of qualities should a customer service employee have?”
Read report →“Why do you think the BPO sector is ideal for career starters?”
Read report →“What would you do if a customer was angry?”
Read report →“What's your approach to dealing with a customer who's still upset even when you've fixed their issue?”
Read report →Formats, difficulty and experience
Across all 79 Genpact interview reports.