Genesys Customer Success Manager Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 12 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Genesys.
Genesys
Customer Success Manager
Mid Easy Positive experience Accept offer 4 rounds
Interview process
Recruiter call Technical screen Phone screen Panel
Interview formats
Behavioral Technical
The interview process had 4 stages: a talent manager chat, then a joint interview with the hiring manager and a TAM principal, followed by meetings with the Director of CS and finally the VP of CS. All interviews were 30 minutes and felt conversational, which was good because I could ask questions to learn more about the role and company. The recruiter was communicative and clear about the process. Everyone was on time, which was a relief.
Confirmed questions3 questions
- How do you feel about AI?
- Can you share any challenges you've faced when working with partners?
- What potential difficulties do you anticipate in the CX space?
Genesys
Customer Success Manager
Mid Average Negative experience No offer 1 round
Interview process
Recruiter call
Interview formats
Behavioral
I had an initial screen interview. They said I'd go to the hiring manager for the next step, but I couldn't ask any questions about the job or company. It felt one-sided. They also wouldn't share the salary range, which makes me question their transparency and pay practices. Because of this and other things, I decided to withdraw my application, feeling it wasn't a good match.
Confirmed questions1 question
- Would you be comfortable with up to 30% travel for client meetings?
Genesys
Customer Success Manager
Mid Average Positive experience Accept offer 5 rounds
Interview process
Recruiter call Phone screen Presentation Panel Offer Background check Offer
Interview formats
Behavioral Presentation
I applied through LinkedIn in Feb 2020 and got a recruiter call back the same week. After that initial screening, I had a call with one of the CS Directors. Next, I had to prepare a deck and do a mock on-boarding call with a customer in front of a panel of about 5-6 people (peers and managers). I tweaked the deck and added personal touches to my delivery which was received well. They asked me two fun questions at the end: a) what song would you sing at karaoke with teammates? and b) if you were a crayon, what color would you be and why? The interview process went really well until Covid 19 hit. The hiring director let me know they wanted to offer me the job, but it was mid-March, and the company implemented a hiring freeze. It was disappointing to hear I'd have to wait an unknown amount of time. The Director who wanted me on her team was fantastic though, staying in touch every 2-4 weeks for 5 months, providing updates and keeping me in consideration. In August 2020, she let me know the freeze was lifted and they wanted to move forward. I had a catch-up call with her, and then another call with VP-level leadership that same week, which went great. They offered me the job a few days later. The wait was worth it, and I'm excited to join this great organization and make an impact as a new CSM.
Confirmed questions1 question
- If you were a crayon, what color would you be?
Genesys Customer Success Manager Interview Questions
Quoted word for word from Genesys interview reports.
“I need to cancel - can we reschedule for tomorrow?”
Read reports →“Can we make it 15 minutes later?”
Read reports →“Can we postpone 30 mins?”
Read reports →“Can we change the day of the interview?”
Read reports →“If you were a crayon, what color would you be?”
Read report →“How do you feel about AI?”
Read report →“What would you do in hypothetical situations?”
Read report →“Would you be comfortable with up to 30% travel for client meetings?”
Read report →“What aspects are most important to you?”
Read report →Formats, difficulty and experience
Across all 12 Genesys interview reports.