Gap Inc. Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 13 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Gap Inc..
Gap Inc.
Customer Service Representative
Entry Average Neutral experience Accept offer 2 rounds
Interview process
Group Presentation
Interview formats
Group Presentation Behavioral
It was a group interview, and the task was to sell yourself. This was back in 2014, so it's been over a decade and things have likely changed. They were looking for people with pleasant attitudes who were interested in helping others.
Confirmed questions1 question
- I honestly can't recall, it was so long ago.
Gap Inc.
Customer Service Representative
Entry Average Neutral experience Accept offer 2 rounds
Interview process
Recruiter call Phone screen
Interview formats
Behavioral Technical
It was pretty straightforward. They asked some questions about my past experience, the hours I'm looking to work, and typical personality questions. They also inquired about my previous jobs. On top of that, they asked about my education and my computer skills, including specific programs I know.
Confirmed questions7 questions
- What's your experience like as a customer experience rep?
- Have you done chat support before?
- Can you tell me about your past jobs?
Gap Inc.
Customer Support Specialist
Entry Average Positive experience Accept offer 1 round
Interview process
Group
Interview formats
Group
The interview process involved a group interview. It was quite awkward because there was a delay before each person could answer a question, and you had to wait for your turn. You needed to be quick with your response, because if you were in the middle or at the end of the group, someone else might have already given a similar answer. It didn't feel very professional.
Confirmed questions1 question
- Can you describe a time you dealt with a challenging customer?
Gap Inc. Customer Support Representative Interview Questions
Quoted word for word from Gap Inc. interview reports.
“What kind of hours are you looking to work?”
Read reports →“How do you handle an upset customer?”
Read reports →“What's your education?”
Read reports →“Are you open to working different shifts?”
Read reports →“Are you currently looking for other job opportunities?”
Read report →“Describe a time you encountered bad customer service and how you handled it.”
Read report →“Can you introduce yourself?”
Read report →“What are your thoughts on customer service?”
Read report →“What's your experience like as a customer experience rep?”
Read report →Formats, difficulty and experience
Across all 13 Gap Inc. interview reports.