GameStop Store Manager Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 92 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at GameStop.
GameStop
Store Manager
Manager Average Positive experience Accept offer 2 rounds
Interview process
Recruiter call Phone screen Onsite Offer
Interview formats
Behavioral Technical
The interview process was not too bad. I originally phone interviewed with a DM from another market. Quite a few of the questions during this interview or behavior based. A lot of those questions had to do with how I have coached and improved underperforming employees in the past. How I set goals and implement plans. How I go about recruiting and retaining talent. And also had to do with some of my greater accomplishments in my management career. After that interview I interviewed with the district manager for the district that I was going to work in. This interview took place in person. During this interview I was asked more questions about my management style, accomplishments in my career, as well as my knowledge in the field specifically which game consoles I am familiar with and what games I play or am familiar with. The interviews went well and I was called back a few days later and offered the position of store manager designate. Which is a 30 day training position for store managers.
Confirmed questions3 questions
- Can you share an instance where you coached an employee who wasn't performing well, detailing the situation, your approach, and the outcome?
- Describe a situation where you coached an underperforming associate, outlining the scenario, your actions, and the result.
- Tell me about a time you had to coach an underperforming associate, what was the scenario, what was your action, and what was the result?
GameStop
Assistant Store Manager
Mid Easy Negative experience Accept offer 3 rounds
Interview process
Recruiter call Phone screen Background check Offer
Interview formats
Behavioral
The hiring process for Assistant Store Manager was quite lengthy. The District Manager (DM) first contacted me about applying for the ASM role. After I completed the application, we had a brief 20-minute conversation, and they said they'd be in touch within a day about the next step. However, I waited nearly five weeks before any further contact. Once I did hear back, we scheduled the second interview. Following that, the DM called about an hour later to set up another in-person meeting with both myself and the Regional Manager (RM), promising to follow up in two days. It took two months to hear back again, at which point I received the job offer. The onboarding paperwork itself then took an additional month.
Confirmed questions1 question
- Can you share an instance where you had to implement a change you disagreed with?
GameStop
Store Manager
Mid Easy Positive experience Accept offer 3 rounds
Interview process
Recruiter call Phone screen Presentation Offer
Interview formats
Behavioral Technical Presentation
It's best to apply through someone you know, like another store manager. The first interview was with the District Manager, and they wanted to see if I understood the company's business model, my management experience, and my sales skills. Then, I had a second interview with another District manager, and they mostly focused on product knowledge and how well I understood stakeholders and different customer groups. The last interview was a phone call with the Regional Director. They asked about the same things as before, plus questions about my grasp of the business plan and how I'd aim to hit several tough, long-term goals. The whole process lasted about 2-3 weeks after I gave my resume and application to the first interviewer.
Confirmed questions5 questions
- Can you share examples of your leadership and management experiences?
- Imagine you have a favorite game. Role-play how you would sell it and to whom you would sell it.
- Tell me about your understanding of the company's business model, your management experience, and your sales skills.
GameStop Store Manager Interview Questions
Quoted word for word from GameStop interview reports.
“What game do you dislike the most, and could you persuade me to buy it?”
Read reports →“Could you list your three least favorite video games ever and then try to sell them to me?”
Read reports →“If you observed your supervisor engaging in questionable behavior, what steps would you take?”
Read reports →“Can you tell me what other knowledge you have about GameStop, beyond the fact that we sell video games?”
Read reports →“What change would you make to any aspect of this store, such as its appearance or staff, and what would be your reasoning?”
Read report →“What would you do if sales dropped and you weren't going to meet the sales plan?”
Read report →“If you were put in charge of a store that wasn't doing well, what's the first thing you would change?”
Read report →“What was your involvement in preventing shrink in your store when you were the general manager?”
Read report →“How would you ensure consistency with store goals while also focusing on employee development?”
Read report →Formats, difficulty and experience
Across all 92 GameStop interview reports.