Gallup Telephone Interviewer Interview Questions
& Process

You'll start with an online personality quiz, but make sure you remember your answers because the phone interviewer will ask them again, digging into the 'why, how, and what do you mean.' You'll also rate yourself on a scale of 1-5. If the phone interview goes well, you'll move to a group interview, which honestly feels more like an orientation. They'll give you a folder with info about Gallup, the job, hours, and benefits. During the group session, they'll ask two questions, going around the room for answers. There's a PowerPoint with sample polling questions for customers, and everyone has to read a bit to show off their phone voice. Heads up: Gallup isn't looking for experienced pros for this; they said it's 'not a foot in the door position,' meaning it's likely a dead-end job. They also mentioned if you want another job at Gallup, you should back out now, because after 4 months you can apply for other roles, but your application gets lumped with external ones, and they don't promote from within. Most interviewees are 16-17 year olds. The pay is tricky: $11/hour is only for the first 8 weeks. After that, it's commission per interview completed. You'll always make at least minimum wage, but there's no guarantee you'll make more. Even this group interview/orientation doesn't guarantee a job; you'll get an email a few hours later either inviting you for a background check or sending a rejection stating the role isn't a good fit for your strengths. Good luck!

I applied on Monday and took a personality test, then got a call that evening. I called back Tuesday and was asked if I could start by the next Monday working 20+ hours a week. I said yes and they asked if I could attend a "Class" starting in a couple of hours. I quickly got ready and went, and it turned out to be a final "group interview". We were each asked to share a few facts about ourselves and why we were applying. The "right" answer seemed to be "for the money" since it's commission-based, which I don't love, but the job market is tough. They had us read sentences from surveys, and that was pretty much it. Afterward, they called us out individually and just said "Okay, there’s nothing else. Do you have any questions?". I thought I didn't get the job, but a few hours later I got an email about a background check, which means you have the job pending the results. What left a bad impression was that they advertised for both part-time and full-time, but when we got there, they said there were no full-time positions left, even though full-time pays way more. Hiring for part-time means you can work 20-40 hours, but you only get paid the base rate for 20 hours, which feels like a bait-and-switch. Also, it seemed like everyone invited to the "Class" gets hired. If you're hired and do the 2 weeks of training, you have to commit to at least 6 months, or you can never apply to Gallup again. I'm going to try it because jobs are scarce, but I'm very wary after this.

I applied online and they got back to me pretty fast over the phone. First, there was an initial phone call, then another interview that was more like a real interview. After that, they offered me the job and told me when to show up for orientation in the evening. I talked to a few different people, and they were all really nice. They gave me their names so I could call them if I had questions. It was a really organized process, even though I never met anyone face-to-face.