Gallagher Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 14 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Gallagher.
Gallagher
Customer Service Representative
Entry Easy Positive experience Accept offer 2 rounds
Interview process
Recruiter call Panel Offer
Interview formats
Behavioral
I had a 15-minute recruiter call, followed by a 45-minute panel interview. I got the offer the next day. It was super casual, and they didn't ask any STAR method questions. The hiring managers were really nice, and the conversations just flowed naturally. I didn't feel any awkwardness.
Confirmed questions1 question
- Why do you think you're a good candidate for this position?
Gallagher
Customer Service Representative
Mid Average Negative experience No offer 1 round
Interview process
Recruiter call Phone screen Onsite
Interview formats
Behavioral
I applied for a Customer Service job. They wanted me for another job that I wasn't interested in doing. They didn't tell me that until we were part way through the interview. It was confusing because they were asking me what I liked to do best and I said Customer Service. I think they thought I was over qualified for that job and needed a Benefit Analyst. I could have done the job but I felt burned out after doing a similiar job for many years. The other job included both Customer Service and Benefit Analysis. I wrote thank you notes after the interview and followed up with them but they didn't return my calls or emails.
Confirmed questions0 questions
No confirmed questions were included in this interview report.
Gallagher
Customer Service Representative
Entry Average Positive experience No offer 1 round
Interview process
Recruiter call
Interview formats
Behavioral
I met with the manager of the division. We reviewed my past experience, the types of policies I knew, and how I'd handle a tough situation. We also talked about my expectations, my experience with commercial insurance, if I was open to relocating, and my adaptability to change.
Confirmed questions2 questions
- What do you expect from this role/company?
- Tell me about your previous experience.
Gallagher Customer Support Representative Interview Questions
Quoted word for word from Gallagher interview reports.
“How do you define pressure?”
Read reports →“Would you be open to working a full night shift?”
Read reports →“Could you tell me about your understanding of health care benefits?”
Read reports →“Does the job location suit you?”
Read reports →“What strategies do you use to manage your tasks effectively?”
Read report →“What makes you want to work in the insurance industry?”
Read report →“Why do you want to join Gallagher?”
Read report →“Can you introduce yourself?”
Read report →“Can you share an instance where your weakness caused a difficult situation?”
Read report →Formats, difficulty and experience
Across all 14 Gallagher interview reports.