FXCM Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 9 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at FXCM.
FXCM
Customer Service Representative
Entry Average Positive experience No offer 3 rounds
Interview process
Recruiter call Phone screen Technical screen Onsite Group
Interview formats
Behavioral Technical Presentation
So first I met one of the managers at a school presentation and gave them my resume. Then I had a quick 15-20 min phone interview where they asked basic stuff like what I read, where I get my news, and my investment experience. After that, I went to their San Francisco office for an interview with the same manager. I also spoke with someone from Dallas via a teleconference monitor. It wasn't really technical, mostly about current events and the global economy, and a lot of behavioral questions about teamwork, initiative, and communication. The whole thing took about 1 1/2 hours. The office was nice and the coworkers seemed really friendly. I even met a couple of them after the interview. I liked the process because it was fast and everyone was welcoming.
Confirmed questions3 questions
- Can you tell me about the current global economy?
- What aspects of a job do you dislike?
- Describe a time you successfully persuaded someone.
FXCM
Customer Service Representative
Entry Average Positive experience Decline offer 3 rounds
Interview process
Group Recruiter call Onsite Take home Onsite
Interview formats
Presentation Behavioral Technical Group
The interview started with a group session where four candidates, including myself, were asked to introduce ourselves in Mandarin. Then, we had to discuss in English what makes customer service successful. Following that, I had a one-on-one with HR and a trading assistant. They asked me questions in Cantonese about why Forex trading is preferable to stocks today. I was also asked some behavioral questions. Next, I interviewed with the MD. She asked similar behavioral questions and also inquired about how FXCM attracts corporate clients like HSBC, which I wasn't sure about. A week later, I was invited back for the final interview. Before that, there was a typing test in either simplified or traditional Chinese. The final interview also involved behavioral questions, as well as queries about the forex market, reasons for using the FXCM platform, and their competitors.
Confirmed questions1 question
- What is the Forex rate today (USD vs Yen)
FXCM
Customer Service Representative
Entry Average Neutral experience No offer 2 rounds
Interview process
Recruiter call Phone screen
Interview formats
Behavioral
I applied to FXCM online and a few days later got an email to set up an interview. The phone interview was pretty basic, asking me questions about my resume, and my interest in FXCM and the foreign exchange market. I thought it went well, but a few days later got an email saying they decided to go with other candidates.
Confirmed questions1 question
- What about FXCM's business interests you?
FXCM Customer Support Representative Interview Questions
Quoted word for word from FXCM interview reports.
“What is the Forex rate today (USD vs Yen)”
Read reports →“What factors affect the foreign exchange market?”
Read reports →“What is your understanding of the FX market?”
Read reports →“What do you know about the FX market?”
Read reports →“What do you know about FXCM?”
Read report →“Can you tell me about the current global economy?”
Read report →“Tell me about a piece of news you've read recently.”
Read report →“What about FXCM's business interests you?”
Read report →“Could you describe our company's products and services?”
Read report →Formats, difficulty and experience
Across all 9 FXCM interview reports.