Future Shop Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 84 interview experiences · FREE TO READ
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10 roles · 84 reportsCandidate interview experiences
First-hand accounts from people who interviewed at Future Shop.
Future Shop
Sales
Entry Average Positive experience No offer 2 rounds
Interview process
Recruiter call Phone screen
Interview formats
Behavioral Technical
It was a pretty standard interview. They brought me in and asked me about my past jobs and how I'd deal with customers. We also chatted about when I can work. They explained the job to me too.
Confirmed questions4 questions
- Have you worked as a cashier in the past?
- Tell me about your previous work experience.
- How would you handle customer situations?
Future Shop
Customer Service Representative
Entry Average Neutral experience Accept offer 3 rounds
Interview process
Recruiter call Take home Technical screen
Interview formats
Behavioral Other
So, the interview had some basic questions, like asking about my strengths and weaknesses, and how I'd deal with busy or stressful times. They also had me take an online ethics quiz as part of the application. Then they interviewed me based on that quiz. It was a pretty straightforward process because it was a part-time retail job and I was a university student, so nothing too tough.
Confirmed questions2 questions
- Can you tell me about your strengths and weaknesses?
- How do you manage during busy periods or stressful situations?
Future Shop
Sales Consultant
Entry Average Positive experience Accept offer 3 rounds
Interview process
Recruiter call Phone screen Onsite
Interview formats
Behavioral Technical
I applied online and after a quick 15-minute phone interview, I was invited for an in-person interview the very next day. They were cool about me rescheduling it a bit. I dressed up a little with a nice shirt, tie, good jeans, and leather shoes and they liked that I put in effort without overdoing it. The Assistant Manager was really chill and helpful, then the General Manager came in and did a fast-paced interview about the department I'd be in charge of. It was tough but a good way to show what I can do. The place has a really positive vibe, everyone seemed happy.
Confirmed questions4 questions
- What would you do if a customer asked you to fix their computer instead of the technical staff?
- How would you respond if you observed two colleagues engaging in gossip?
- In a situation with three customers arriving simultaneously, how would you manage their needs?
Future Shop
Computer Service Associate
Entry Average Positive experience Accept offer 2 rounds
Interview process
Recruiter call Phone screen Background check Offer
Interview formats
Behavioral Technical Presentation
They only hire via online applications when they need to do a mass hiring. Otherwise they try to hire via referrals. I walked in, right up to the Department Sales Manager, had a few words with him about my interests and within 5 minutes he walked me over to the customer service desk and made photocopies of my sales awards and resume. He asked me if I could come in the next morning for my next interview. My first interview with the Department Sales Manger was the most mechanical and awkward as it included robotic questions such as "Have you ever been in situation A? If yes, what did you do to resolve it?". My second interview was with the Store Manager himself. His interview was comfortable - This is deliberate as he wants to have a normal conversation with you to get a good reading on who you actually are as a human being. This was extraordinarily refreshing. The process took ~14 days but would have been ~7 days quicker but I had just immigrated to Canada and all my references were U.S. phone numbers so it was difficult for them to make contact at the right time (3-4 hour time difference).
Confirmed questions1 question
- Standard affair for interview questions. The 1st interview is to see how you handle yourself under pressure. The 2nd interview is a get-to-know-you session.
Future Shop Interview Questions
Quoted word for word from Future Shop interview reports.
“Could you name five movies that featured Audrey Hepburn and tell me which one is your favorite and the reasons why?”
Read reports →“If a family member committed theft, would you report them?”
Read reports →“It's been 48 hours but no call back. Should I assume that they decided not to call me? Or perhaps it's just taking a bit longer to get back to me. I'm really excited about this job so any feedback towards my situation would be greatly appreciated!”
Read reports →“Could you try to sell me this keyboard?”
Read reports →“What action would you take if you witnessed an employee stealing?”
Read report →“If you had the opportunity to steal a product, would you?”
Read report →“What actions would you take if you observed or suspected a colleague stealing from the establishment?”
Read report →“Can you explain the basics of finance and accounting?”
Read report →“How would you respond if you observed two colleagues engaging in gossip?”
Read report →Formats, difficulty and experience
Across all 84 Future Shop interview reports.