FTD, LLC Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 17 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at FTD, LLC.
FTD, LLC
Customer Service Representative
Entry Easy Positive experience Accept offer 2 rounds
Interview process
Recruiter call Onsite Technical screen
Interview formats
Behavioral Technical
I got referred by an agency. I parked and went inside the building to the front desk. I told them I was there for an interview and they asked me to fill out a sheet with my availability. An interviewer met with me a few minutes later. They gave me a tour of the office and the break rooms. I was then taken into the interview room. It was a large room where another person was being interviewed on the other side of the room. I answered some questions and was then given a simple computer assessment.
Confirmed questions2 questions
- What is your procedure if a customer wants to return an item?
- How would you handle a customer wanting to return an item over the phone?
FTD, LLC
Customer Service Representative
Entry Easy Positive experience Accept offer 1 round
Interview process
Recruiter call Background check Group Presentation
Interview formats
Group Other
About 20 of us showed up for a group screening at the Downers Grove HQ. We all had to fill out a 4-page application asking about past jobs. After that, there was a spelling test, a grammar test, and a data entry test. Then, we filled out some personal info so FTD could run a background check. If you passed those tests, you went to a conference room where an HR person talked to about 5-6 people about the job. We also did a cheek swab drug test at the end of the meeting. Note: there was no interview, just skills testing. I started training two days after the "interview."
Confirmed questions0 questions
No confirmed questions were included in this interview report.
FTD, LLC
Customer Service Representative
Entry Average Neutral experience Decline offer 1 round
Interview process
Recruiter call Technical screen Onsite
Interview formats
Technical Coding Behavioral
The interview process involved some easy questions. There were also quick grammar and spelling tests on the computer, and a 10-minute quiz about the FTD website. Before the actual interview questions, the supervisor showed me the workspace, the cafeteria, and other areas. Even though I saw the place, I still wouldn't want to work there. I don't know why, but I didn't feel like I wanted an offer, maybe because it's seasonal work.
Confirmed questions1 question
- What's your approach when dealing with a customer who is angry?
FTD, LLC Customer Support Representative Interview Questions
Quoted word for word from FTD, LLC interview reports.
“How would you feel if an order of flowers for someone went wrong?”
Read reports →“What is your procedure if a customer wants to return an item?”
Read reports →“How would you handle a customer wanting to return an item over the phone?”
Read reports →“What does customer service mean to you?”
Read reports →“What's your approach to getting a customer to buy an upgrade for their order?”
Read report →“How would you go about selling our accessory products to a customer?”
Read report →“What's your approach to dealing with an impolite customer?”
Read report →“What's your approach when dealing with a customer who is angry?”
Read report →“What's your approach to dealing with a customer who's angry?”
Read report →Formats, difficulty and experience
Across all 17 FTD, LLC interview reports.