Frontier Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 21 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Frontier.
Frontier
Customer Service Agent
Entry Average Positive experience Accept offer 3 rounds
Interview process
Recruiter call Phone screen Technical screen Onsite Background check Offer
Interview formats
Behavioral Technical
The interview process was a bit tough and tense, as interviews can be, since you have to answer unknown questions which can be tricky. But all you need is positivity, strength, and courage. It was fun too, I really enjoyed my interview with my interviewer.
Confirmed questions1 question
- How would you handle a situation where a client is unhappy with the service and feeling frustrated?
Frontier
Customer Support Specialist
Entry Easy Positive experience Accept offer 2 rounds
Interview process
Recruiter call Group Offer Background check
Interview formats
Group Behavioral
I first met a recruiter at a job fair and gave them my resume, then followed up with an email. I didn't hear back, so about a month later, a friend I know through Facebook, whose husband works there, posted about the company. I reached out to her expressing my interest and mentioned I had already applied. She connected me with her husband, and he helped move things along. I was then invited to a group interview where they explained the company's expectations and offered benefits, though some of what was said didn't quite match up with reality later on. They were trying to get a sense of everyone's personality. About 1-2 weeks after that, I was called in for a second interview and was offered the job on the spot because they really needed to hire a lot of people for a new partnership. I was then taken to an office to go over and submit paperwork and employment terms, which turned out to be quite flexible later on. Training started two weeks after that in a group setting with about 20 other new hires.
Confirmed questions1 question
- Can you share a time you went the extra mile for a customer?
Frontier
Customer Service Specialist
Entry Easy Negative experience Accept offer 1 round
Interview process
Group Offer
Interview formats
Group Presentation
The interview was conducted in a group setting where we role-played different customer service scenarios. The HR rep who led the interview used to work in this exact position, so she knew a lot about the company, the pay, and how commission worked. The whole process took a really long time; I applied in November, but the job didn't actually start until March.
Confirmed questions1 question
- How would you handle a customer who is waiting for a service technician, has already missed two appointments, and is currently late for today's scheduled appointment?
Frontier Customer Support Representative Interview Questions
Quoted word for word from Frontier interview reports.
“How do you understand empathy?”
Read reports →“What is your typing speed?”
Read reports →“How would you handle a customer who is waiting for a service technician, has already missed two appointments, and is currently late for today's scheduled appointment?”
Read reports →“Are you comfortable working from 7pm to 7am?”
Read reports →“How would you handle a customer who is upset?”
Read report →“What do you like about working next to you?”
Read report →“Were you asked about spatial concepts?”
Read report →“How would you handle a situation where a client is unhappy with the service and feeling frustrated?”
Read report →“What is something your coworkers would have to get used to about you?”
Read report →Formats, difficulty and experience
Across all 21 Frontier interview reports.