Frito-Lay Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 7 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Frito-Lay.
Frito-Lay
Customer Service Representative
Entry Average Positive experience No offer 1 round
Interview process
Recruiter call Phone screen
Interview formats
Behavioral Technical
It was a really chill and straightforward interview. The interviewer was super laid back, which made me feel really comfortable. They asked pretty basic questions about my experience. My advice is to just stay calm and take your time answering, don't feel rushed.
Confirmed questions1 question
- Can you tell me about a time you had to meet a tight deadline?
Frito-Lay
Customer Service Representative
Entry Average Positive experience No offer 1 round
Interview process
Recruiter call Phone screen Panel
Interview formats
Behavioral Technical
First, they told me about the job description, pay, and schedule. Then, they asked typical interview questions. I was asked if I had any questions at the end. The whole thing took less than 30 minutes. The video interview part was great. Overall, it was a good experience.
Confirmed questions2 questions
- Were there any safety and performance related questions?
- Do you have any questions for us?
Frito-Lay
Customer Service Specialist
Entry Average Neutral experience No offer 3 rounds
Interview process
Recruiter call Group Background check Offer
Interview formats
Behavioral Group
I applied and then got an email pretty quickly asking me to come in for an orientation, and then the interview was supposed to happen right after. During the orientation, they went over the job duties, the hours, pay, and benefits. It was me and a bunch of other people applying. I honestly don't think having an orientation before the interview was a good move. We don't even know if we're gonna get hired, but we sat there for over an hour learning all about the cool stuff about this job. It gets everyone excited to work there, and then you don't even get a call back after the interview and you don't get the job. Such a waste of time sitting through that orientation. They really shouldn't waste a bunch of people's time like that when they only end up hiring a few. A few days later, they did call me back though, but to offer me a different job. This one is on-call and only about 10-15 hours a week and pays $12 an hour, which is way different from the full-time scheduled job I applied for that paid $18 an hour.
Confirmed questions3 questions
- Can you tell me about a time you worked on a group project, including your part and what happened as a result?
- How would you deal with a customer who is being difficult?
- What is your reason for looking for a job at this time?
Frito-Lay Customer Support Representative Interview Questions
Quoted word for word from Frito-Lay interview reports.
“Were there any safety and performance related questions?”
Read reports →“What's your availability like for scheduling and driving?”
Read reports →“How would you deal with a customer who is being difficult?”
Read reports →“What makes you want to join Frito Lay?”
Read reports →“What is your reason for looking for a job at this time?”
Read report →“Can you tell me about a time you had to meet a tight deadline?”
Read report →“Can you share an instance where you had to manage an unhappy customer? Describe the actions you took and the outcome.”
Read report →“Can you tell me about a time you worked on a group project, including your part and what happened as a result?”
Read report →“Can you describe a difficult situation you faced and how you resolved it?”
Read report →Formats, difficulty and experience
Across all 7 Frito-Lay interview reports.