Freudenberg Group Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 5 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Freudenberg Group.
Freudenberg Group
Customer Service Representative
Entry Easy Positive experience Accept offer 1 round
Interview process
Recruiter call Technical screen
Interview formats
Behavioral Technical
I had a Zoom meeting with 2 managers. They asked about my customer service experience in previous jobs, and SAP experience. They asked me about myself and what I did in between job gaps.
Confirmed questions3 questions
- Tell me about your customer service experience.
- Can you discuss your SAP experience?
- Meet with Order Fulfillment Manager/Hiring Manager and her manager.
Freudenberg Group
Customer Service Representative
Entry Average Negative experience No offer 2 rounds
Interview process
Recruiter call Background check
Interview formats
Behavioral
I had a couple of chats with recruiters. After I sent them my updated resume and answered some questions they emailed me, I haven't heard back. I even called one of the recruiters to ask for an update and if I was still being considered. She said they were still reviewing and I'd get an answer in about a week. It's been nearly three weeks and still nothing.
Confirmed questions0 questions
No confirmed questions were included in this interview report.
Freudenberg Group
Customer Service Representative
Entry Easy Negative experience No offer 1 round
Interview process
Recruiter call
Interview formats
Behavioral Other
The interviewer seemed agitated and uninterested in conducting the interview. They were unprepared and started with basic questions from the beginning. Their approach was uncomfortable, and it didn't seem like the position was actually available yet.
Confirmed questions1 question
- Would it be okay if I asked the questions?
Freudenberg Group Customer Support Representative Interview Questions
Quoted word for word from Freudenberg Group interview reports.
“Would it be okay if I asked the questions?”
Read reports →“How would you handle an angry customer?”
Read reports →“Can you discuss your SAP experience?”
Read reports →“Tell me about your customer service experience.”
Read reports →“Tell me about a difficult past work situation and how you handled it.”
Read report →Formats, difficulty and experience
Across all 5 Freudenberg Group interview reports.