FreshBooks Application Support Engineer Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 5 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at FreshBooks.
FreshBooks
Technical Support Specialist
Entry Easy Negative experience No offer 2 rounds
Interview process
Recruiter call Phone screen
Interview formats
Behavioral
Started with a screening call, which was super straightforward and the recruiter was really nice. I felt like I had all the right experience and skills, so the call went well. Then, I got an automated email saying they weren't moving forward with me, no explanation given. I guess they must have tons of applicants because they post this job opening like, constantly.
Confirmed questions1 question
- What are you hoping to gain in terms of learning from this company?
FreshBooks
Support Engineer
Entry Average Positive experience Accept offer 3 rounds
Interview process
Recruiter call Technical screen Onsite Offer
Interview formats
Behavioral Technical
Had a phone interview to touch base, then two 2-hour interviews at Freshbooks. After that, met one of the founders to touch base and then was notified. Great and friendly group of people. All very unique and helpful. Very cool office!
Confirmed questions5 questions
- Can you share an instance where you delivered outstanding customer service?
- Could you explain what a 404 error signifies?
- What motivates your interest in working at Freshbooks?
FreshBooks
Support Engineer
Entry Average Positive experience Accept offer 4 rounds
Interview process
Recruiter call Phone screen Technical screen Onsite
Interview formats
Behavioral Technical
It was a long 4-interview process, with the last one being a sit-down with one of the founders. This is pretty normal for tech companies though. Other than that, the process was really open and welcoming! They gave a good idea of the environment, the team, and what the job would actually entail.
Confirmed questions1 question
- Can you share an instance where you became frustrated with a coworker or customer, and explain your subsequent actions?
FreshBooks Application Support Engineer Interview Questions
Quoted word for word from FreshBooks interview reports.
“Could you explain what a 404 error signifies?”
Read reports →“Are you a fan of pineapple on pizza?”
Read reports →“What superpower would you choose if you had to pick one?”
Read reports →“If you could have any superpower, what would it be?”
Read reports →“What would you do if your screen showed a blank white page?”
Read report →“Can you share a time you went the extra mile for someone?”
Read report →“Can you share an instance where you delivered outstanding customer service?”
Read report →“What are you hoping to gain in terms of learning from this company?”
Read report →“What motivates your interest in working at Freshbooks?”
Read report →Formats, difficulty and experience
Across all 5 FreshBooks interview reports.