FreshBooks Account Manager Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 22 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at FreshBooks.
FreshBooks
Account Manager
Entry Average Neutral experience No offer 1 round
Interview process
Recruiter call Phone screen
Interview formats
Behavioral
The interview process consisted of a phone interview. It was rescheduled via email less than 15 minutes before the scheduled time due to a meeting conflict. During the call, the HR representative seemed unenthusiastic. Surprisingly, given the company's emphasis on customer service, Account Managers are expected to make over 50 calls daily, averaging under 9 minutes per call. While I didn't explicitly mention the math, I did state that this call volume is higher than what I'm accustomed to. I never received any communication about not proceeding to the next stage.
Confirmed questions0 questions
No confirmed questions were included in this interview report.
FreshBooks
Account Manager
Mid Average Positive experience Accept offer 3 rounds
Interview process
Recruiter call Technical screen Onsite Presentation Background check Offer
Interview formats
Case Behavioral Technical Presentation
I was very impressed throughout the whole process. I met with each level of the organization within the company including the Team Lead, Manager and even VP of the company. It was made clear to me what the expectations of a prospective candidate would be from cultural to a metrics-driven standpoint. There were clear expectations of next steps and they got back to me when they said they would get back to me. Glassdoor also gave me a very good understanding of the interview process.
Confirmed questions6 questions
- Case Study
- Cultural questions
- Personal values and how they fit in with FreshBooks
FreshBooks
Account Manager
Mid Average Positive experience Accept offer 4 rounds
Interview process
Recruiter call Phone screen Presentation Panel
Interview formats
Behavioral Case Presentation
The interview process had 4 stages : 1. HR interview 2. Interview with the Sales Manager 3. Case study interview (sales role-play) 4. Interview with the co-owner (cultural fit) The overall experience was great, interview process was done very professionally, the waiting time was not long, everything was crystal clear and the most important everyone I talked to was super friendly and supportive. Really great experience!
Confirmed questions3 questions
- Why do you want to work for Freshbooks?
- Tell me about your previous employment.
- Can you do a sales role-play for the case study?
FreshBooks Account Manager Interview Questions
Quoted word for word from FreshBooks interview reports.
“What did you wear for Halloween?”
Read reports →“How do you feel about failure?”
Read reports →“How would your friends describe you?”
Read reports →“What factors would you consider when trying to upsell a customer?”
Read reports →“How do you feel about making a high volume of calls daily?”
Read report →“What's your source for learning about this opportunity?”
Read report →“What makes you want to join FreshBooks?”
Read report →“Tell me why you're interested in Freshbooks.”
Read report →“Can you do a sales role-play for the case study?”
Read report →Formats, difficulty and experience
Across all 22 FreshBooks interview reports.