Foot Locker Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 7 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Foot Locker.
Foot Locker
Customer Service Representative
Entry Easy Positive experience Decline offer 2 rounds
Interview process
Recruiter call Onsite
Interview formats
Behavioral
It was super chill, just be yourself and you'll do great. It felt more like a chat than a formal interview. If you're confident and speak up, you'll be fine.
Confirmed questions1 question
- Can you share an instance where you provided outstanding customer service?
Foot Locker
Customer Service Representative
Entry Average Neutral experience No offer 2 rounds
Interview process
Recruiter call Onsite Offer
Interview formats
Behavioral Other
The interview was face-to-face at the store with the manager. It was a calm and honest conversation, where they tried to be flexible with my work hours. They offered me a schedule and said they would call me back.
Confirmed questions2 questions
- What is your availability?
- What would you do if you had too many customers?
Foot Locker
Customer Service Representative
Entry Easy Negative experience No offer 4 rounds
Interview process
Recruiter call Take home Phone screen Presentation
Interview formats
Case Behavioral
After recruiters thought I was a good fit and sent my application to Foot Locker, I got a case study. They liked my profile and then invited me for an interview with the hiring manager. Two people interviewed me. It went well, and I felt I had the skills for the job. They gave me that impression too. I was positive, especially since they mentioned hiring 6 people. I waited for feedback, which took longer than expected. The feedback was positive about my skills but ultimately a rejection because I don't speak common European languages. The job only listed English as mandatory, and I was told it was an English-only position. They never asked about my other languages. The reason for rejection seemed to be that my native language wasn't as 'attractive' as Italian or Spanish. This felt like a waste of time, and I missed other opportunities. They should have specified language requirements in the job description. It would have made sense then. They should have more respect for applicants.
Confirmed questions2 questions
- Can you tell me why you applied for this role and why you want to work for Foot Locker?
- What are your weaknesses?
Foot Locker Customer Support Representative Interview Questions
Quoted word for word from Foot Locker interview reports.
“What was your mother's age when you were born?”
Read reports →“What would you do if you had too many customers?”
Read reports →“What is your availability?”
Read reports →“Can you share an instance where you provided outstanding customer service?”
Read reports →“Do you have prior experience working in a call center environment?”
Read report →“Can you tell me why you applied for this role and why you want to work for Foot Locker?”
Read report →“What experience do you bring to this role”
Read report →Formats, difficulty and experience
Across all 7 Foot Locker interview reports.