Follett Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 5 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Follett.
Follett
Customer Service Associate
Entry Easy Positive experience Accept offer 2 rounds
Interview process
Recruiter call Phone screen
Interview formats
Behavioral Technical
I applied online and heard back after about 10 days. They asked me to schedule a phone interview, which was about 20 minutes and mostly HR-focused. They wanted to know about my teamwork, cash handling, and customer service experience. It really wasn't a hard interview to get through!
Confirmed questions4 questions
- Can you tell me about your experience with teamwork?
- What would you say are your strengths and weaknesses?
- How much experience do you have with handling cash?
Follett
Customer Service Representative
Entry Easy Accept offer 3 rounds
Interview process
Recruiter call Group Offer
Interview formats
Behavioral Group
You'll get a phone call from one of their employees and then they'd ask you to come in for a group interview. If you passed, then you'd get an offer on the spot.
Confirmed questions2 questions
- Have you ever worked as a cashier?
- Do you have any experience handling cash?
Follett
Customer Service Representative
Entry Average Positive experience Accept offer 2 rounds
Interview process
Recruiter call Technical screen
Interview formats
Behavioral Technical
The interview process was was pretty easy. You first meet with the HR woman and then you meet with the manager of the department. They ask basic questions and ask you to answer some questions on paper to test your writing skills as well as grammar/handling. Beware.. since you are dealing with financials, you have to have a credit score above 650 to qualify for this position.
Confirmed questions2 questions
- Tell me about a time you had to deal with a difficult person and how you managed it.
- Answer some questions on paper to test your writing skills and grammar/handling.
Follett Customer Support Representative Interview Questions
Quoted word for word from Follett interview reports.
“What is your approach to assisting a customer with limited English proficiency?”
Read reports →“Have you ever worked as a cashier?”
Read reports →“What would you do if you encountered a problem that was beyond your ability to resolve independently?”
Read reports →“How much experience do you have with handling cash?”
Read reports →“Do you have any experience handling cash?”
Read report →“Tell me about a time you had to deal with a difficult person and how you managed it.”
Read report →“Can you tell me about your experience with teamwork?”
Read report →Formats, difficulty and experience
Across all 5 Follett interview reports.