Foley Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 11 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Foley.
Foley
Customer Support Associate
Entry Average Positive experience Accept offer 2 rounds
Interview process
Recruiter call Take home Offer
Interview formats
Behavioral
It was pretty straightforward, Anna emailed me to set up an interview. I had to reschedule because of a family emergency, and she quickly got back to me with other times that worked. After the interview, I got an assessment, and once I finished that, they made me an offer.
Confirmed questions1 question
- Describe a situation where you had to handle a challenging customer.
Foley
Customer Service Agent
Entry Average Positive experience Accept offer 1 round
Interview process
Recruiter call
Interview formats
Behavioral
It was a great interview, Anna asked me questions I have honestly never been asked in an interview before. They really made me think. Anna was very polite and personable. She started out with questions about my previous employment. Then she moved on to how my previous job could correlate to this one. It was quite refreshing to have that come into play.
Confirmed questions1 question
- Can you tell me about an application from your previous job that could be applied to Foley's applications?
Foley
Customer Care Specialist
Entry Average Negative experience Accept offer 1 round
Interview process
Recruiter call
Interview formats
Behavioral
i got an email shortly after i applied to set up an interview time that worked for me. i then got another email confirming the time and details. The recruiter was on time and friendly, explained the job, and the questions fit the role. It was a good experience overall.
Confirmed questions2 questions
- Could you tell me about yourself?
- Can you elaborate on your previous job experience?
Foley Customer Support Representative Interview Questions
Quoted word for word from Foley interview reports.
“Can you share some information about our company?”
Read reports →“What kind of communication style do you prefer to work with?”
Read reports →“What qualities would you seek in a candidate if you were responsible for hiring for this role?”
Read reports →“What call center experience do you have?”
Read reports →“Is this your first time doing customer service?”
Read report →“Describe a situation where you had to handle a challenging customer.”
Read report →“What are the expectations others have of you at work, and what are your personal strengths and weaknesses?”
Read report →“What do you hope to accomplish in this role?”
Read report →“Could you describe what others expect from you in the workplace, as well as list your strengths and weaknesses?”
Read report →Formats, difficulty and experience
Across all 11 Foley interview reports.