Florida Power & Light Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 7 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Florida Power & Light.
Florida Power & Light
Customer Service Representative
Entry Average Positive experience Accept offer 3 rounds
Interview process
Recruiter call Presentation Phone screen
Interview formats
Other Presentation Behavioral
So, there were a few interviews. First, I had this recorded video thing where I had to answer some questions that were already recorded. Then, I had to give a presentation about customer service to a group of people, and after that, it was a normal interview where I was asked about my experience.
Confirmed questions1 question
- Can you tell me about your experience?
Florida Power & Light
Customer Service Representative
Entry Average Positive experience Accept offer 4 rounds
Interview process
Recruiter call Phone screen Onsite Presentation
Interview formats
Behavioral Presentation
I went to an info session at FIU. About a month later, I had a phone interview. Then, another month passed, and I had an in-person interview at FIU. A few weeks after that, I had to give a presentation about customer service. The phone interview was pretty chill. The in-person one was good, the interviewer made me feel comfortable. The presentation was easy for me since I'm good at public speaking. The whole process took a while but it was worth it.
Confirmed questions1 question
- Tell me about a time you had a conflict at work and how you resolved it.
Florida Power & Light
Customer Service Representative
Mid Average Positive experience Accept offer 2 rounds
Interview process
Recruiter call Technical screen Panel
Interview formats
Behavioral Technical
I had a Hireview digital interview first where I had to answer questions by recording myself and only had a few minutes to do so. Then I had a live digital interview with a supervisor.
Confirmed questions1 question
- What is your weakness and how would you improve it?
Florida Power & Light Customer Support Representative Interview Questions
Quoted word for word from Florida Power & Light interview reports.
“Can you explain what integrity means to you?”
Read reports →“Which computer applications are you familiar with?”
Read reports →“What is your weakness and how would you improve it?”
Read reports →“Tell me about a time you had a conflict at work and how you resolved it.”
Read reports →“Can you tell me about your experience?”
Read report →Formats, difficulty and experience
Across all 7 Florida Power & Light interview reports.