Florida Blue Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 12 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Florida Blue.
Florida Blue
Customer Service Representative
Entry Average Positive experience No offer 2 rounds
Interview process
Recruiter call Onsite Background check
Interview formats
Behavioral
I think I got ghosted once by them after I interviewed, everything seemed fine. The office was nice and the people seemed to get me in quickly. Nobody communicated with me afterwards.
Confirmed questions1 question
- Why do you want to work for this company?
Florida Blue
Customer Service Representative
Entry Average Positive experience Accept offer 3 rounds
Interview process
Take home Technical screen Panel Offer
Interview formats
Behavioral Presentation
First, research the STAR method and get ready for a recorded video interview. After that, someone will get in touch for a second interview with 2 to 3 people from management. This second part is way more laid back and comfortable. Then, if you're chosen, someone will reach out and explain the next steps.
Confirmed questions1 question
- Can you recall a situation where you had to make a swift decision?
Florida Blue
Customer Service Representative
Entry Average Negative experience Decline offer 1 round
Interview process
Recruiter call
Interview formats
Behavioral
The process was really long, and it felt rushed. The interviewers seemed eager to finish quickly, and they answered my questions at the end, like they said they would. It felt unprofessional.
Confirmed questions1 question
- Can you tell me a little about yourself?
Florida Blue Customer Support Representative Interview Questions
Quoted word for word from Florida Blue interview reports.
“How would you handle an unhappy customer?”
Read reports →“Can you recall a situation where you had to make a swift decision?”
Read reports →“What are your 5-year career aspirations?”
Read reports →“Tell me about your core values.”
Read reports →“Can you share an instance where you exceeded expectations for a customer?”
Read report →“Can you share your favorite customer interaction experience?”
Read report →“What was your reason for wanting to leave your previous job?”
Read report →“What were your responsibilities in your last job?”
Read report →Formats, difficulty and experience
Across all 12 Florida Blue interview reports.