Fivetran Customer Success Manager Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 10 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Fivetran.
Fivetran
Customer Success Manager
Mid Average Neutral experience No offer 5 rounds
Interview process
Recruiter call Phone screen Technical screen Onsite Presentation
Interview formats
Behavioral Technical Presentation
The interview process was pretty standard. It started with a phone screen, followed by a hiring manager interview, and then a peer interview. After that, there were meetings with leadership and an onsite presentation. They do a good job preparing you for the presentation. The questions were pretty broad and nothing out of the ordinary for a CSM role. The peer interview was interesting; I'm not sure how invested or trained they were in asking questions and actively listening.
Confirmed questions1 question
- Could you share what you know about Fivetran?
Fivetran
Customer Success Manager
Entry Easy Negative experience No offer 2 rounds
Interview process
Recruiter call Technical screen Offer
Interview formats
Behavioral Technical
I got referred to FiveTran by a friend. I actually skipped the initial phone screen and went straight to a video chat with the Hiring Manager. I was dressed in business professional attire, but my interviewer was wearing a sweatshirt with a messy ponytail, which wasn't the best impression, especially considering my effort. I didn't hear back for about 7 days, and was told a recruiter would be in touch. Another 7 days passed, and I got a very short, automated email from a 'no-reply' address saying they decided to go with other candidates. I didn't really think it was a good fit for me anyway, but getting rejected via an auto-email was quite disappointing, reflecting poorly on their recruiting process. I invested time and effort researching the company and learning about my potential manager, so it felt like a lack of respect for my time on their end.
Confirmed questions2 questions
- Given that this is a new and expanding team, are you prepared to manage a high level of unpredictability and take on multiple responsibilities?
- Are you comfortable with the potential for a chaotic environment and the need to wear many different hats in this role?
Fivetran
Customer Success Manager
Senior Average Positive experience Accept offer 5 rounds
Interview process
Recruiter call Phone screen Group Presentation Onsite
Interview formats
Behavioral Presentation Group Other
The interview process was a great experience and very well communicated. It started with an HR screen, hiring manager screen, peer interview, case study/presentation and virtual onsite. Communication was very clear and prompt throughout the process.
Confirmed questions1 question
- Can you describe a situation where you had to handle an unhappy customer and what steps you took to resolve it?
Fivetran Customer Success Manager Interview Questions
Quoted word for word from Fivetran interview reports.
“Could you share what you know about Fivetran?”
Read reports →“Can you tell me about your book of business size?”
Read reports →“And what about your experience with renewals?”
Read reports →“What's your experience with ARR?”
Read reports →“What's your experience with upsells?”
Read report →“What drives you in a CSM role?”
Read report →“What makes you want to leave your current job and what are you looking for in a new position? Also, why are you interested in Fivetran?”
Read report →“Can you share an instance where you had to negotiate with a customer?”
Read report →“Can you share an instance where you dealt with a challenging customer?”
Read report →Formats, difficulty and experience
Across all 10 Fivetran interview reports.