FIS Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 81 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at FIS.
FIS
Customer Service Representative
Entry Easy Positive experience Accept offer 2 rounds
Interview process
Recruiter call Phone screen
Interview formats
Behavioral Technical
it was a quick and pleasant process, they move fast. there were questions about your past work history and your computer abilities. overall, it was a good experience and they let you know about the next steps really quickly.
Confirmed questions3 questions
- Tell me about your previous experience.
- What is your experience with computers?
- Do you have experience doing something similar?
FIS
Customer Service Associate
Entry Average Negative experience No offer 2 rounds
Interview process
Recruiter call Technical screen
Interview formats
Behavioral Technical
The interview process really depends on the interviewer you get and their personal feelings. I spoke with two call center managers who were unfriendly, rude, and racist. I had over 5 years of customer service experience and knew I wouldn't get the job right after the interview. They didn't seem engaged at all. The interviewers were a Spanish woman and a white man, and they were not friendly. As an African American woman, I feel like these opportunities are not given to us. The interview was conducted via video call.
Confirmed questions1 question
- Can you tell me about your educational background?
FIS
Customer Service Representative
Mid Average Positive experience Accept offer 3 rounds
Interview process
Recruiter call Take home Background check Offer
Interview formats
Behavioral Technical Other
The day I applied for this role on the FIS website, I got a text message about a self-paced text message interview. I said yes, and then got questions via text which I answered. There were about 6-8 questions about things like availability, pay, and returning to the office. I answered them honestly and submitted my responses. A few days later, I got an email for an assessment called a "Virtual Job Tryout" (VJT). I clicked the link, logged in, and did the VJT. It had a customer service scenario part, sample calls, and a personality/behavior assessment. The VJT took about 35-40 minutes and was pretty detailed; it helped me understand the job better. After finishing the VJT, I waited to hear back. About a week later, my recruiter texted. He wanted to do a confirmation call, but his phone wasn't working, so we did it over text. He asked the same questions from the first interview, and I answered. Then, he emailed me an offer letter and some onboarding paperwork to sign digitally. After that, I had to do a background check and drug screen. Overall, the process wasn't too hard, and the interview part was fast. The VJT was the longest part, but I liked it because I could show what I can do and learn about the company and the role.
Confirmed questions3 questions
- Are you willing and able to report to the office daily, if required by FIS or the client?
- Are you able to report to the office on your first day to get your equipment?
- Is the hourly pay rate of "$X/hr" acceptable to you?
FIS Customer Support Representative Interview Questions
Quoted word for word from FIS interview reports.
“Do you have a stable internet connection and what is your Mbps?”
Read reports →“Are you able to report to the office on your first day to get your equipment?”
Read reports →“Tell me about the last movie you saw and what takeaways you got from it.”
Read reports →“Do you have any suggestions for enhancing our chat or voice customer service?”
Read reports →“Can you share an instance when there was a change in policy?”
Read report →“Are you willing and able to report to the office daily, if required by FIS or the client?”
Read report →“Were you ever in a situation where you could not resolve a conflict with a customer?”
Read report →“Can you tell me about a situation where you had to refuse a customer's request?”
Read report →“How would you rate yourself on a scale of 1 to 10 for being detailed oriented.”
Read report →Formats, difficulty and experience
Across all 81 FIS interview reports.