First Advantage Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 13 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at First Advantage.
First Advantage
Customer Service Representative
Entry Average Negative experience Decline offer 4 rounds
Interview process
Recruiter call Technical screen Phone screen Background check Offer
Interview formats
Technical Behavioral Other
Started with a simple online application. Then, I got an email the next day for a one way audio interview with 17 questions. If I passed that, the HR Manager called to set up a video interview on Teams, which was about 30-60 minutes long and covered different topics. After that, they called to give me a verbal offer. The part that was a bit much was the background check, a 7 year employment history check, which felt unnecessary for customer service. If they can't confirm my employment or education, the offer gets taken back.
Confirmed questions1 question
- What's your strategy for dealing with an angry customer?
First Advantage
Customer Service Representative
Entry Easy Positive experience Accept offer 2 rounds
Interview process
Recruiter call Phone screen Technical screen Background check Offer
Interview formats
Behavioral Technical
You start with a phone call where they tell you about the job and the pay. They'll ask if you're still interested. If you are, they'll schedule a video interview with two people. They'll ask a bunch of questions. After that interview, you'll find out within a few hours if you got the job. Then, you'll get an email for your background check and drug test. The background check took almost a month.
Confirmed questions7 questions
- Can you share an instance of handling a challenging customer interaction?
- What was the reason for the customer's frustration, and what steps did you take to resolve it?
- Are you capable of solving customer problems independently, without needing a manager's approval?
First Advantage
Customer Service Representative
Entry Difficult Positive experience No offer 1 round
Interview process
Recruiter call
Interview formats
Behavioral
The interview was pretty structured and felt professional. The person interviewing me knew their stuff and asked good questions that let me show off what I can do. It was a nice vibe, which helped us talk easily. All in all, I liked getting to talk about my skills a lot and find out more about how the company works. I felt good about possibly being a match afterwards.
Confirmed questions3 questions
- Can you introduce yourself and talk about your background?
- Could you tell me about your work history and stability?
- What subjects are you interested in covering during our conversation?
First Advantage Customer Support Representative Interview Questions
Quoted word for word from First Advantage interview reports.
“Is there a typing test?”
Read reports →“What one item would you bring if stranded in the middle of the sea, and what's your reasoning?”
Read reports →“Write an essay.”
Read reports →“Do you have a communication test?”
Read reports →“What's your strategy for dealing with an angry customer?”
Read report →“What subjects are you interested in covering during our conversation?”
Read report →“What was the reason for the customer's frustration, and what steps did you take to resolve it?”
Read report →“Can you introduce yourself?”
Read report →“Are you still interested in this position?”
Read report →Formats, difficulty and experience
Across all 13 First Advantage interview reports.