Figure Customer Experience Specialist Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 11 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Figure.
Figure
Customer Success Associate
Entry Easy Negative experience No offer 3 rounds
Interview process
Recruiter call Technical screen Onsite
Interview formats
Behavioral Technical
The whole thing took about three weeks. It began with a quick call, then an in-person chat where they tested if I could do the basic stuff. The final interview was with the hiring manager or someone similar. They kept asking if the pay was okay, which it was. Just a heads-up, don't fall for all the corporate talk. They might have someone internal or another candidate in mind, but they still have to go through the motions. You might think you nailed it, but then they ghost you for a week and give you a vague "We'll get back to you." It's unprofessional. Find a place that actually values you.
Confirmed questions3 questions
- Can you share an instance where you had to manage a challenging client and what steps you took to resolve the situation?
- Describe a situation involving a difficult client and how you handled it.
- How would you approach resolving a problem with a client who is difficult to work with?
Figure
Customer Success Associate
Entry Average Positive experience Accept offer 3 rounds
Interview process
Recruiter call Technical screen Onsite Background check Offer
Interview formats
Behavioral Technical
The process starts with a recruiter call within 2-3 days. If that goes well, you'll have an in-person interview with a supervisor/lead, followed by a final interview with the hiring manager. The whole process takes about three weeks, which they say is to give you time to schedule things for the following week. The in-person interview includes a technical part to check your basic computer skills.
Confirmed questions1 question
- Describe a situation where you dealt with a challenging customer.
Figure
Customer Success Associate
Entry Average Positive experience Accept offer 4 rounds
Interview process
Recruiter call Take home Technical screen Onsite
Interview formats
Behavioral Technical
My interview process was a little different due to COVID. I applied in March 2020 and had a phone interview not long after. Following that, I took a 30-minute aptitude test which wasn't too hard. Unfortunately, things started closing down and they paused hiring. Then, in June 2020, they called to see if I was still interested, which I was. Next, I had a 2-hour video call interview with four people who asked different questions and let me ask questions too. It was a great experience and everyone seemed really passionate. I got an offer a week later and accepted.
Confirmed questions1 question
- What qualities would make you a good fit for Figure?
Figure Customer Experience Specialist Interview Questions
Quoted word for word from Figure interview reports.
“Do you have any planned time off coming up?”
Read reports →“Can you provide an instance where”
Read reports →“When was the last time you learned a new software?”
Read reports →“Would you mind coming into the office?”
Read reports →“On average, how many tickets would you handle? And how many of those involved calls?”
Read report →“Can you share an instance where you taught an elderly individual how to use technology?”
Read report →“What are your thoughts on spending your entire workday on calls?”
Read report →“Are you comfortable using multiple monitors?”
Read report →“Tell me about a time you had to tell someone no.”
Read report →Formats, difficulty and experience
Across all 11 Figure interview reports.