Fidelity TalentSource Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 6 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Fidelity TalentSource.
Fidelity TalentSource
Customer Service Associate
Entry Easy Positive experience Accept offer 2 rounds
Interview process
Phone screen Recruiter call
Interview formats
Behavioral
The interview process started with a phone screening, followed by a Zoom interview. It was mostly behavioral interviews. They asked a lot of questions about past experiences handling customer service issues that were out of your control. This was to check your coachability and problem-solving skills.
Confirmed questions1 question
- How have you handled customer service situations in the past where things were outside of your control?
Fidelity TalentSource
Customer Service Representative
Entry Difficult Neutral experience Accept offer 4 rounds
Interview process
Recruiter call Group Technical screen Presentation
Interview formats
Behavioral Technical Presentation
First, there was a phone interview that led to a group interview. After that, I had an individual interview where they really dug into my resume, looking for proof of any awards I'd received for great customer service. I was asked to share stories about times I delivered top-notch service and also times when I myself received excellent service. Then, I did a mock phone call with a Veritude supervisor who wasn't part of the earlier interviews.
Confirmed questions3 questions
- Could you share instances where you provided exceptional customer service?
- Could you share instances where you received exceptional customer service?
- Could you handle this simulated customer call from a supervisor?
Fidelity TalentSource
Customer Service Representative
Entry Average Positive experience No offer 3 rounds
Interview process
Recruiter call Onsite Onsite
Interview formats
Behavioral Behavioral
It was a pretty intense interview process. I started with a phone interview with the recruiter. Then, I had an in-person interview with a recruiter from Veritude. Finally, there was another in-person interview with two hiring managers from Fidelity.
Confirmed questions1 question
- Describe a time you had to deal with an angry customer on the phone and how you resolved it.
Fidelity TalentSource Customer Support Representative Interview Questions
Quoted word for word from Fidelity TalentSource interview reports.
“Could you share instances where you received exceptional customer service?”
Read reports →“Describe a time you had to deal with an angry customer on the phone and how you resolved it.”
Read reports →“Could you handle this simulated customer call from a supervisor?”
Read reports →“What is your reason for wanting to leave your current job?”
Read reports →“Do you like customer service?”
Read report →“Could you share instances where you provided exceptional customer service?”
Read report →“Tell me about a time you showed resilience at work.”
Read report →“How have you handled customer service situations in the past where things were outside of your control?”
Read report →Formats, difficulty and experience
Across all 6 Fidelity TalentSource interview reports.