Favor Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 6 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Favor.
Favor
Customer Service Representative
Entry Easy Positive experience No offer 3 rounds
Interview process
Recruiter call Phone screen Background check
Interview formats
Behavioral Technical
The recruiter had great communication and scheduled the interview quickly. They were timely and transparent throughout the whole process. I was really impressed with the professionalism and courtesy, especially in this job market. They didn't waste my time, and I enjoyed the process. The people team was great.
Confirmed questions2 questions
- What is your desired salary?
- Can you discuss the basics of your experience?
Favor
Customer Support Specialist
Entry Average Negative experience No offer 3 rounds
Interview process
Recruiter call Phone screen Panel Background check
Interview formats
Behavioral
Applied and got a phone screening a few days later. Then had a zoom call with two CS Leads. The recruiter never followed up, so I emailed them after a week and was told no shifts were available. The communication was really bad.
Confirmed questions3 questions
- Can you share an instance where you dealt with a challenging customer?
- Tell me about a time you exceeded expectations to help a customer.
- Describe a situation where you successfully calmed down an angry customer.
Favor
Customer Service Representative
Entry Average Positive experience Accept offer 2 rounds
Interview process
Recruiter call Onsite Offer
Interview formats
Behavioral Other
Applied online with my resume and cover letter (optional) and heard back after a few weeks. Then I came in for an interview, and got the offer within the week. The whole thing took about 4 weeks and it was through an employee referral.
Confirmed questions2 questions
- This interview was pretty casual, informal, and conversation based.
- We spoke for about an hour, with sections where a Lead would come in, ask questions, and leave.
Favor Customer Support Representative Interview Questions
Quoted word for word from Favor interview reports.
“What would you do if a customer asked for something you couldn't provide?”
Read reports →“Describe a situation where you successfully calmed down an angry customer.”
Read reports →“What is your desired salary?”
Read reports →“Can you share a bit about yourself?”
Read reports →“Can you share an instance where a customer was unhappy, and detail the steps you took to improve their situation?”
Read report →“Tell me about a time you exceeded expectations to help a customer.”
Read report →“Can you share an instance where you dealt with a challenging customer?”
Read report →“What made you want to work here?”
Read report →“Can you discuss the basics of your experience?”
Read report →Formats, difficulty and experience
Across all 6 Favor interview reports.