Farmers Insurance Group Claims Adjuster Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 86 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Farmers Insurance Group.
Farmers Insurance Group
Claims Adjuster
Mid Average Positive experience Accept offer 2 rounds
Interview process
Recruiter call Phone screen Onsite
Interview formats
Behavioral Technical
The interview process began with a phone call from a recruiter, who asked about my resume and then moved on to some STAR method questions. I was then recommended for a second interview, which was held over Microsoft Teams with three managers (zone, district, and reporting manager). They all introduced themselves, and I did too. They asked me to elaborate on my resume again, going over my past roles. Then, each manager took turns asking STAR questions. The whole interview lasted an hour and seemed to go well.
Confirmed questions2 questions
- Describe a situation where you dealt with an upset customer and how you fixed it.
- Can you give an example of a time you faced a difficult customer and what steps you took to find a solution?
Farmers Insurance Group
Claims Adjuster
Entry Average Positive experience Accept offer 2 rounds
Interview process
Recruiter call Phone screen Onsite Offer
Interview formats
Behavioral Technical
This was the quickest hiring process EVER. Seriously, praise God! I applied and got an email from a recruiter in just a few hours. About a week later, I had my final interview with two of the hiring managers. I got a call that same day offering me the job! The whole thing took about 2 weeks from applying to getting hired. I'm so ready to join the team, I'm super excited! It's amazing how fast it all worked out, all glory to God!
Confirmed questions7 questions
- Tell me about a time when you had to manage your time.
- Describe a situation where you had to negotiate.
- Can you share an instance of a disagreement you had with a supervisor?
Farmers Insurance Group
Claims Adjuster
Entry Average Neutral experience Decline offer 2 rounds
Interview process
Recruiter call Phone screen Technical screen
Interview formats
Behavioral
It started with a phone screen with the recruiter, and then I had a virtual interview with two leaders. It was behavior-based questions and took about 30-45 minutes. They left time at the end for my questions. They seemed to appreciate it when I asked industry-specific questions and thanked them. Make sure to get their names and send a follow-up email. They seem to be hiring a lot, but the pay isn't great and the tenure is low.
Confirmed questions1 question
- Tell me about a time you had too much work to accomplish in a given time frame. How did you deal with this situation and what steps did you take?
Farmers Insurance Group Claims Adjuster Interview Questions
Quoted word for word from Farmers Insurance Group interview reports.
“You are the claims adjuster assigned to investigate liability for a loss where Vehicle A was traveling northbound on a state highway and Vehicle B, traveling southbound, made a left turn in front of Vehicle A, causing an impact. What questions would you ask or what information would you like to see to help make your decision?”
Read reports →“Given a diagram of a 3-car fender bender, what questions would you ask to understand the situation?”
Read reports →“Are you prepared to travel as much as 12 weeks annually, with each trip lasting up to 21 days?”
Read reports →“Can you tell me about a situation where you successfully turned an unhappy customer into a satisfied one?”
Read reports →“Can you share an instance where you had to manage a customer who was very angry?”
Read report →“Can you share an instance where you negotiated and ultimately conceded, what was the outcome, and what would you do differently in the future?”
Read report →“Can you tell me about a time you had to make a fast decision, and whether you'd do it again?”
Read report →“What's an example of a time you had to deliver bad news and how you managed it?”
Read report →“Can you share an experience where you faced failure and how you recovered from it?”
Read report →Formats, difficulty and experience
Across all 86 Farmers Insurance Group interview reports.