FARFETCH Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 27 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at FARFETCH.
FARFETCH
Customer Support Representative
Senior Easy Negative experience No offer 4 rounds
Interview process
Recruiter call Phone screen Technical screen Onsite
Interview formats
Behavioral Technical
I had 4 interviews, and they were all pretty long. I got rejected in the end, which felt like a waste of my time, especially since I have 10 years of experience. I felt really disrespected.
Confirmed questions1 question
- What are your career aspirations for the next five years?
FARFETCH
Customer Service Representative
Entry Average Negative experience No offer 1 round
Interview process
Recruiter call Background check
Interview formats
Behavioral Other
It was a phone call with someone from HR. I found it very different since normally interviews are done on online platforms. The interviewer wasn't friendly at all, she was very impersonal and unprepared too. Actually, I got the impression she was a bit shy, which isn't a posture we expect from HR since their job is to deal with people. The only positive point is that they sent an email saying I didn't pass, which I consider a differential nowadays, since companies simply ignore you when they are no longer interested in continuing the selection process.
Confirmed questions1 question
- Tell me about a situation where you received criticism.
FARFETCH
Customer Service Representative
Entry Average Positive experience Accept offer 2 rounds
Interview process
Recruiter call Phone screen
Interview formats
Behavioral Technical
The interview had 2 main parts. First, I had an oral test where they asked about my professional and academic background, and what I knew about the company. Then, I had written tests in two languages, focusing on customer service scenarios. The recruiter was super nice and made everything feel easy and comfortable. About three days later, I had two more phone interviews, conducted in both languages, to check my verbal skills again.
Confirmed questions2 questions
- Could you tell me what you know about our company?
- What would you say you know about our company?
FARFETCH Customer Support Representative Interview Questions
Quoted word for word from FARFETCH interview reports.
“Can you tell me what you know about Farfetch?”
Read reports →“Were communication skills in English and Italian important?”
Read reports →“Are you willing to accept an entry-level salary?”
Read reports →“Are you willing to stay in a junior position for the next two to three years?”
Read reports →“How can I get better at my job every day, given that customer service work is repetitive and focused on customer satisfaction?”
Read report →“What are your hobbies and interests?”
Read report →“What do you enjoy doing?”
Read report →“Describe a situation where you were unable to give a customer what they requested.”
Read report →“What do you know about this company?”
Read report →Formats, difficulty and experience
Across all 27 FARFETCH interview reports.