FARFETCH Customer Support Consultant Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 17 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at FARFETCH.
FARFETCH
Customer Service Advisor
Entry Easy Neutral experience Accept offer 2 rounds
Interview process
Recruiter call Take home
Interview formats
Behavioral Other
Online interview where they ask what we want from the job and help us understand the job itself. We also answer a survey that is part of the interview.
Confirmed questions1 question
- What are your soft skills?
FARFETCH
Customer Service Advisor
Entry Difficult Positive experience Accept offer 3 rounds
Interview process
Recruiter call Group Take home Background check Offer
Interview formats
Behavioral Group Other
The interview process started with a phone call that was about half an hour long. A week later, I had a 3-hour BlueJeans interview which was a group session with other candidates. During this group interview, we were asked some basic questions, then participated in group exercises, and finished with a written assessment. Right after that, there was another interview that lasted about an hour. Two weeks after that, they contacted me with their decision.
Confirmed questions2 questions
- Why are you interested in Farfetch?
- What do you foresee as your biggest hurdle in this position?
FARFETCH
Customer Service Advisor
Entry Average Positive experience No offer 2 rounds
Interview process
Recruiter call Group Presentation
Interview formats
Behavioral Technical Group Presentation
I had an interview with someone from HR and a Team Lead. They asked some standard questions. At the end, there was a writing task in English where I had to respond to some questions as if a guest was contacting me. During the interview, I also did a task that was like a game, where I had to act out how I would respond if a guest called me.
Confirmed questions8 questions
- List your 5 strengths.
- List your 5 weaknesses.
- Where do you see yourself in 3 years?
FARFETCH Customer Support Consultant Interview Questions
Quoted word for word from FARFETCH interview reports.
“What is your favorite brand right now?”
Read reports →“Why are you interested in Farfetch?”
Read reports →“What makes you interested in Farfetch?”
Read reports →“Do you know what your salary would be?”
Read reports →“Are you able to start working in a few days?”
Read report →“Describe a situation where you dealt with an angry guest.”
Read report →“How do you envision adapting to working the night shift?”
Read report →“What 5 negative qualities would your previous colleagues say you have?”
Read report →“Tell me why you are interested in Farfetch.”
Read report →Formats, difficulty and experience
Across all 17 FARFETCH interview reports.