Faneuil Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 44 interview experiences · FREE TO READ
Which role are you interviewing for?
6 roles · 44 reportsCandidate interview experiences
First-hand accounts from people who interviewed at Faneuil.
Faneuil
Call Center Representative
Entry Easy Positive experience Accept offer 1 round
Interview process
Recruiter call Onsite Offer
Interview formats
Behavioral
It was open interviews, and the process was easy. I was interviewed by one person, but this was years ago, so it might be different now. Just be confident going in because most of the training is done on the job.
Confirmed questions1 question
- How would you handle a caller who is difficult?
Faneuil
Inbound Call Agent
Entry Average Positive experience Accept offer 1 round
Interview process
Recruiter call Phone screen
Interview formats
Behavioral Technical
The interview was conducted over the phone. It was not stressful and was very informative. The questions were mostly standard interview questions, with a few unexpected ones mixed in. Typical questions like 'What are your strengths and weaknesses?' were asked.
Confirmed questions3 questions
- Can you describe a time when a customer asked you a question you didn't know the answer to, and how you handled it?
- What would you say are your greatest strengths?
- What are your biggest weaknesses?
Faneuil
Support Representative
Entry Easy Positive experience Accept offer 5 rounds
Interview process
Take home Technical screen Presentation Background check Offer
Interview formats
Technical Presentation Behavioral
It's a quick process. First, you'll take a typing test, aiming for 25-35 WPM. If you know another language, you'll take a test in that language, and passing it gets you an extra dollar per hour. The state will train you on the CalHEERS program for 4 weeks, and you'll need to pass a test with an 80% score. The final stage is to work at your assigned calling center, answering calls and questions from consumers signing up for health plans. You'll start at $10.00/hour. Once you move from practicing taking calls to production status, your pay will increase to $11.00 or $12.00/hour.
Confirmed questions8 questions
- How do you envision your future with our company?
- What are your strongest qualities that distinguish you from others?
- Can you share some of your past job accomplishments?
Faneuil
Customer Service Representative
Entry Average Negative experience Accept offer 1 round
Interview process
Recruiter call
Interview formats
Behavioral
So the agent seemed to be overseas and was sounding pretty much like a scam. They asked me what pay rate was posted, as if there were several job postings listed with different pay rates. It said $11 hourly but can get an extra $5 an hour based on performance, attendance etc.
Confirmed questions1 question
- What was the posted pay rate?
Faneuil Interview Questions
Quoted word for word from Faneuil interview reports.
“What is your understanding of VPN technology?”
Read reports →“When a customer calls asking to reset their password, what information should be logged in the CASE notes?”
Read reports →“What was the posted pay rate?”
Read reports →“Would you allow us to pull your credit report?”
Read reports →“What is your typing speed?”
Read report →“What are some things you dislike about yourself?”
Read report →“Is your internet connection dependable?”
Read report →“Can you define customer service?”
Read report →“Which software have you utilized previously for system imaging?”
Read report →Formats, difficulty and experience
Across all 44 Faneuil interview reports.