Express Scripts Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 17 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Express Scripts.
Express Scripts
Customer Service Representative
Entry Average Neutral experience No offer 1 round
Interview process
Recruiter call
Interview formats
Behavioral
The interview process involved a recruiter call where I was asked about how I heard about the position, my preferred work environment, how I handle pressure, and whether I prefer working alone or in a team.
Confirmed questions4 questions
- How did you find out about this job opening?
- What kind of work setting do you like best?
- How do you cope with stress or difficult situations?
Express Scripts
Customer Service Representative
Entry Average Positive experience Accept offer 2 rounds
Interview process
Recruiter call Phone screen Background check Offer
Interview formats
Behavioral
Got hired through a temp agency. They called me for an interview the day after I applied. The first interview was with the temp agency, and the second was at Express Scripts. I was hired a month before my training class started. I went through 7 weeks of paid training. Express Scripts is in the process of transitioning temp employees to permanent employees after they've been with the company for 3 months.
Confirmed questions1 question
- Why do you think you're a good fit for this role?
Express Scripts
Customer Service Representative
Entry Easy Neutral experience Accept offer 2 rounds
Interview process
Recruiter call Phone screen
Interview formats
Behavioral
It was a typical interview process, with a lot of promises about how great things are, but they described a job that turned out to be completely different from the reality. It seemed like they either fell for the usual canned responses or just didn't pay attention to what was being said.
Confirmed questions1 question
- Can you share an example of a time you excelled in a customer service setting?
Express Scripts Customer Support Representative Interview Questions
Quoted word for word from Express Scripts interview reports.
“How do you cope with stress or difficult situations?”
Read reports →“How would you manage a situation with an angry customer?”
Read reports →“What's your approach when dealing with angry customers?”
Read reports →“Do you have issues collaborating with individuals who are different from yourself?”
Read reports →“Do you like working by yourself or with others?”
Read report →“How did you find out about this job opening?”
Read report →“Describe a situation where you exceeded expectations to help a customer.”
Read report →“What kind of work setting do you like best?”
Read report →“What makes you want to leave your current job and join our company?”
Read report →Formats, difficulty and experience
Across all 17 Express Scripts interview reports.