Express Scripts Account Manager Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 16 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Express Scripts.
Express Scripts
Account Manager
Entry Average Negative experience No offer 2 rounds
Interview process
Recruiter call Phone screen Panel
Interview formats
Behavioral Other
It was pretty standard. The recruiter was helpful but really hard to get ahold of and always late. I had two rounds of panel interviews, both over the phone. I never heard back from HR about if I got the job.
Confirmed questions3 questions
- How would you structure your day?
- What's your approach to prioritizing tasks?
- Describe a situation where you had to handle an upset stakeholder.
Express Scripts
Account Manager
Senior Difficult Negative experience No offer 3 rounds
Interview process
Recruiter call Group Panel Presentation Background check
Interview formats
Behavioral Group Presentation
The interview process started with a phone call with the recruiter. This was followed by a group/panel interview where, although everyone was polite, they seemed to ask the same questions with different wording, focusing on behavioral and "what if" scenarios. The third interview was a 1:1 with the hiring manager, who appeared preoccupied and didn't ask many questions. I was told I'd hear back within two weeks but never did. After contacting the recruiter three times, he finally responded, stating they promoted someone internally. This meant I didn't get the offer.
Confirmed questions1 question
- What would you do if you had a 5pm deadline and your child called you sick, and how would you manage that situation?
Express Scripts
Account Manager
Mid Average Positive experience No offer 2 rounds
Interview process
Recruiter call Phone screen Panel Onsite
Interview formats
Behavioral Technical
I was contacted by HR after submitting my resume online. I had phone interviews scheduled a week out. The first interview was a panel with two Directors and one Sr. Account Manager. It was mostly situational questions, but one kept asking why I wanted to come back. The second interview was a 1-on-1 with the Hiring Manager. This was more like a chat to see how I sound on the phone. The questions were very direct. I didn't hear back after the first interview. However, the hiring manager gave me feedback after the second interview within the promised timeframe. One experience was bad, the other was good. I'll try again later in the year.
Confirmed questions1 question
- Were there any challenging or unexpected questions?
Express Scripts Account Manager Interview Questions
Quoted word for word from Express Scripts interview reports.
“What would you do if you had a 5pm deadline and your child called you sick, and how would you manage that situation?”
Read reports →“Why are you primarily interested in Express Scripts?”
Read reports →“What do you see as the advantages and disadvantages of being in a leadership position?”
Read reports →“How do you stay organized and effective when dealing with back-to-back client calls and meetings?”
Read reports →“Can you share three qualities that describe you?”
Read report →“How would you structure your day?”
Read report →“Can you share an instance where a member situation did not go as expected?”
Read report →“Describe a situation where you had to handle an upset stakeholder.”
Read report →“Describe a situation where you exceeded expectations to ensure a member was satisfied.”
Read report →Formats, difficulty and experience
Across all 16 Express Scripts interview reports.