Explore Horizons Interview Questions
& Process

The interview process was pretty in-depth. They wanted to check if I could handle the tasks that came with the role and understand how I prioritize what's important to me. They also looked for evidence that I'd researched the role and the company.

It was a really tough interview process. The first step was a phone call with the head of recruitment, which was pretty basic. After that, I got invited for a second interview at an Explore Horizons center. This part had three sections: a sales pitch, a part about working with kids, and some basic interview questions. The third round was at their main office and involved a presentation about myself, another sales pitch, and more interview questions. It all took about 2 hours. They weren't very flexible for people coming from out of town. The feedback on my rejection call was super specific to them and not generally useful.

The interview involved answering situational questions and participating in a role-playing exercise, followed by a formal interview. There was also a basic competency quiz. The final stage was interacting with student customers on site, where management made a quick decision based on whether you could entertain the kids, even if they were focused on their online learning with existing tutors. You needed to interrupt the child's learning and disrupt other tutors to put on a show. It felt like the job was 20% about helping students and 80% about theatrics to impress parents. The pay was low at $10.00, below the average for a tutor. The setup is very commercialized with computers being central and tutors playing a minor role, offering little benefit unless you're the manager.

The process began with a phone interview, which was quite basic. After that, I was invited for an in-person interview. It was a standard interview based on my resume. It felt like a casual 'get to know you' chat and was very relaxed. The most challenging part was a role-play exercise that required prior preparation. I had to sell a gym membership. I thought I did okay, but apparently not well enough. Expect some unexpected questions and try not to overthink it. I was sticking to my planned approach, but you can't predict their reactions. I later got an email stating I wasn't a good fit and why. It seems they might be looking for a specific image, and some candidates might not be considered from the start.