Expert Global Solutions Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 20 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Expert Global Solutions.
Expert Global Solutions
Customer Service Representative
Entry Average Negative experience No offer 3 rounds
Interview process
Recruiter call Take home Technical screen Background check
Interview formats
Behavioral Technical
I applied for a sales rep job online and had an interview the next day. I was sent a survey via email to complete before the interview. When I arrived, I was told to redo the survey and didn't score high enough for sales. I then answered questions for a customer service job. By the time I got to the actual interview, I felt distracted and not taken seriously. I was told I'd hear back in 48 hours. Four days later, training was starting, and I hadn't heard anything. I called, and they acted like I was stupid and lying about what I was told, then hung up. I called 3-4 more times with no answer. I gave up and didn't do the drug test. I got emails from EGS offering jobs, but I don't want to go through that again.
Confirmed questions2 questions
- What's your approach to de-escalating an angry customer?
- Do you have experience handling customer calls?
Expert Global Solutions
Customer Service Representative
Entry Easy Positive experience No offer 1 round
Interview process
Recruiter call Technical screen Background check Offer
Interview formats
Technical Behavioral
I applied online a month ago and then got an email to set up an interview. When I got there, there were three of us. They gave us some paperwork to fill out asking about our schedule and work history, plus some small background questions. Then we did a timed typing test and another timed test where we had to listen to a customer and type out what they said. They call the fastest typers first for the interview. I met one-on-one with a hiring agent who went over my schedule and confirmed my paperwork. They then asked me basic customer service interview questions. They also asked if I would miss any work in the first three months because attendance is really important during training.
Confirmed questions2 questions
- Tell me about a time you handled an angry customer and how you resolved it.
- What makes you a good fit for this role?
Expert Global Solutions
Customer Service Representative
Entry Average Positive experience No offer 4 rounds
Interview process
Group Recruiter call Take home Background check Phone screen
Interview formats
Group Behavioral Technical Other
It has three interviews and one examination. The initial interview will screen a group about how versatile they are as well as how they converse with English language. This is followed by an examination. After passing the examination, you'll have your final interview with HR. After that is one last interview with the operations manager. Beware of the interview with operations manager as much as possible, prepare for a mock call.
Confirmed questions1 question
- The usual questions.
Expert Global Solutions Customer Support Representative Interview Questions
Quoted word for word from Expert Global Solutions interview reports.
“In your own words, what is customer service?”
Read reports →“Can you pass a background check?”
Read reports →“How would you deal with a customer who is angry?”
Read reports →“Are you able to pass a drug screening?”
Read reports →“What makes for a good customer service representative in your opinion?”
Read report →“Would you be able to work evenings, Saturdays, and Sundays?”
Read report →“What's your approach to de-escalating an angry customer?”
Read report →“Where do you envision yourself in five years?”
Read report →“Can you share an instance where you exceeded expectations to deliver excellent customer service?”
Read report →Formats, difficulty and experience
Across all 20 Expert Global Solutions interview reports.