EXL Service Manager Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 81 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at EXL Service.
EXL Service
Senior Manager
Senior Average Positive experience Accept offer 3 rounds
Interview process
Recruiter call Technical screen Onsite Background check Offer
Interview formats
Technical Behavioral
The interview process can change based on what the client needs. Usually, there are two rounds plus a pre-screening. The first round is technical, and how hard it is depends on the job and client. The second round is with HR. Sometimes, if the client wants to interview candidates, there's an extra round with them, and then the HR round happens after that.
Confirmed questions1 question
- What are your strategies for managing a team with diverse backgrounds?
EXL Service
Manager
Manager Easy Negative experience No offer 1 round
Interview process
Recruiter call Phone screen Background check Offer
Interview formats
Behavioral Other
The interviewer Charu Gupta from Noida branch seemed very urgent initially and wanted to schedule calls daily. The interviews themselves went okay. However, I was then completely ignored for two months, with no replies to my emails or texts. I eventually called her up out of curiosity, even though I had accepted other offers. She just mentioned I was put on hold and would be offered the position if the current candidate didn't pass. Another HR from the same department has now started calling me about the same role. The entire process was terrible and unprofessional for a company of this size.
Confirmed questions0 questions
No confirmed questions were included in this interview report.
EXL Service
Workforce Manager
Mid Average Positive experience No offer 2 rounds
Interview process
Recruiter call Technical screen
Interview formats
Technical Behavioral
It was okay. You should know the basic WFM with scenario-based questions. Should know Erlang calculations, utilization and occupancy difference, chat concurrency, the relation between SL and occupancy, SL and AHT. What is the linear calculation of capacity planning?
Confirmed questions6 questions
- Can you explain Erlang and how you would use it to determine capacity?
- What is the difference between utilization and occupancy?
- How do you understand chat concurrency?
EXL Service Manager Interview Questions
Quoted word for word from EXL Service interview reports.
“What modifications were made to Ind AS 116 because of COVID-19?”
Read reports →“What is the connection between Service Level and Average Handle Time?”
Read reports →“How would you journalize the audit fee, including the GST component?”
Read reports →“Can you describe the steps involved when someone searches on Google?”
Read reports →“What's your reason for wanting to relocate from Kolkata to Bangalore?”
Read report →“Can you explain Erlang and how you would use it to determine capacity?”
Read report →“What is Power BI, its use-cases, how we leverage it in our day-to-day work, and some technical aspects?”
Read report →“Could you analyze this data analytics case study about traffic lights sensor data?”
Read report →“Could you share your thoughts on the most recent revenue recognition standard?”
Read report →Formats, difficulty and experience
Across all 81 EXL Service interview reports.