EXL Service Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 31 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at EXL Service.
EXL Service
Customer Service Representative
Entry Easy Negative experience No offer 3 rounds
Interview process
Recruiter call Technical screen Background check
Interview formats
Behavioral Technical Other
The first stage was about communication skills, which I thought went well. However, the operations round was not as good. They also didn't provide any feedback after making a selection. Because of this, I found the HR team to be quite poor. The management also seemed to lack strength.
Confirmed questions1 question
- What are your salary expectations?
EXL Service
Customer Service Representative
Senior Average Neutral experience Accept offer 3 rounds
Interview process
Recruiter call Technical screen Phone screen
Interview formats
Behavioral Technical
It's a 3 step process. First, there's an HR Round, then a VNA, and finally an Operations round. The VNA is the main part where they decide on your salary and if you get the job. The HR round is usually just a formality. The real action starts with the VNA, where they check your spoken skills.
Confirmed questions1 question
- Can you tell me about yourself and your previous work experience?
EXL Service
Customer Service Representative
Entry Average Positive experience Accept offer 4 rounds
Interview process
Recruiter call Technical screen Phone screen Offer
Interview formats
Other Behavioral Technical
I went through a walk-in process and submitted my resume to the recruiter. After waiting for about 20 minutes, we were led to a testing area for a 1-hour written exam that included English, Abstract, and IQ tests. Those who passed were then called for an initial interview, which was a 30-minute one-on-one with the operations manager. The recruitment team told me to expect a call within a week for further screening. Later that evening, I received a call for a one-on-one phone interview that felt similar to an IELTS interview. After this 12-minute call, I was informed that HR would contact me. Two days later, they called with a job offer.
Confirmed questions3 questions
- Can you introduce yourself?
- How many years did you work as a nurse in a hospital?
- Could you share your greatest achievement?
EXL Service Customer Support Representative Interview Questions
Quoted word for word from EXL Service interview reports.
“My sister's wedding is today, and I ordered a dress for it, but the company said it would arrive tomorrow. What should I do and how would you resolve this issue?”
Read reports →“What is your internet speed in Mbps?”
Read reports →“Can you explain what insurance is?”
Read reports →“Are there any family members at home?”
Read reports →“Can you explain the difference between being confident and being overconfident?”
Read report →“Can you explain the definitions of various policy types?”
Read report →“How is your wifi connectivity?”
Read report →“How many years did you work as a nurse in a hospital?”
Read report →“How do you manage working from home during loadshedding?”
Read report →Formats, difficulty and experience
Across all 31 EXL Service interview reports.